Business Insurance Customer Information booklet
Privacy Statement
The Privacy Act 1988 (as amended) now applies and requires us to inform you of the
following.
Why do we collect your personal information?
AAMI collects personal information from or about you for the purposes of providing
insurance services to you. This includes deciding whether to agree to an application
or any amendment or increase of any insurance provided; to provide, administer and
manage insurance covers relating to an accepted application; investigating and,
if covered, managing claims for any insurance you have with us or other members
of the same group of companies.
AAMI may disclose (and receive) your personal information in connection with the
purposes listed above, to other members of the same group of companies, government
bodies, loss assessors, claim investigators, reinsurers, other insurance companies,
repairers, mailing houses, insurance reference providers, and other service providers.
AAMI may also use your personal information for the purpose of providing information
about our products and services. If you do not wish to receive this information
please let us know.
What happens if you choose not to provide us with this information?
If you are unable to provide us with the personal information we need, we will be
unable to consider your application for insurance cover, administer your policy
or manage any claim under your policy.
How you can access the information we hold about you
You can request access to the personal information we hold about you by calling
us on 13 22 44, or by writing to AAMI Business Insurance at GPO Box 2470, Adelaide
SA 5001, or email us at businessinsurance@aami.com.au
and providing us with the full details you require.
How we will handle your request for access to your personal information
We will respond to your request for access to personal information as quickly as
possible. Depending on the nature of your request and the accessibility of the information,
we aim to respond within three working days, but may be able to respond immediately.
If accessing your personal information will take an extended period of time, we
will inform you of the delay.
In some circumstances we may not agree to allow you access to some or all of the
personal information we hold about you, such as when it is unlawful to give it to
you. In such cases we will give you the reasons for our decision.
What happens if you have a dispute about your personal information?
If you have a complaint about privacy or you do not agree with a decision we have
made about access to your personal information, we have an internal dispute resolution
procedure. To access this please call us on 13 22 44.
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