Consumer Appeals

If you are dissatisfied with anything we have told you or done for you, we want you to tell us.

Important:

For our Consumer Appeals Service to be able to help you, you must:

Complete
Step 1 before proceeding to Step 2

Complete
Step 2 before proceeding to Step 3

Step 1) Contact us
You can email us
You can phone us on 13 22 44

Step 2) Not satisfied with our response?
If you are not satisfied with our response, please email the AAMI Consumer Appeals Ombudsman.
You can also ring the Ombudsman on 1300 130 794 (toll free, local call costs apply) Monday to Friday 9am to 5pm (AEST). Our Consumer Appeals Ombudsman will respond within five working days of receiving your email or call.

Step 3) If you disagree with our Ombudsman's decision
You can appeal to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent industry dispute resolution scheme. You can contact the Financial Ombudsman Service at info@fos.org.au or 1300 780 808. You can also visit the Financial Ombudsman Service web site at www.fos.org.au

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