1. About this Security and Privacy Statement
The AAMI Business Insurance webpage (the "AAMI Business Insurance Webpage") is owned and operated by or on behalf of Australian Associated Motor Insurers Limited ABN 92 004 791 744 ("AAMI") and includes the authorised link to this Security and Privacy Statement. This Security and Privacy Statement explains AAMI’s policy for handling personal information which you may provide to us as you access and interact with the AAMI Business Insurance Webpage. This Statement should be read in conjunction with:
As the AAMI Business Insurance Webpage develops and as technology evolves, AAMI Business Insurance will continue to strive to provide you with better services. AAMI Business Insurance encourages you to review this Security and Privacy Statement periodically as it may be updated from time to time.
In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions which apply to certain parts of the AAMI Business Insurance Webpage. You should review such additional provisions where applicable and accessible via the AAMI Business Insurance Webpage.
2. Your Security and Privacy
AAMI understands and appreciates that you, as an AAMI Business Insurance Webpage visitor, are concerned about your security, privacy and the confidentiality of information we may gain about you online. We at AAMI have always prided ourselves on playing a proactive role in the development of quality, best practice privacy policies for both our customer base and for individuals who provide us with information in relation to employment with AAMI. Every effort is made to ensure that our employees are aware of our policies regarding privacy.
3. Emailing AAMI Business Insurance
Unless otherwise stated, when you send an email to AAMI Business Insurance, the contents of your email and your email address is retained by AAMI for only as long as it takes to respond to your inquiry unless you provide us with your permission to retain that information or where we believe there is a legal reason to retain the information for a longer period.
4. Information collected and how we use it
4.1 General information
The information which we will collect about you will depend on how you use the AAMI Business Insurance Webpage.
If you visit the AAMI Business Insurance Webpage to read, browse or download information, our computer system will record information such as the date and time of your visit to the AAMI Business Insurance Webpage, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.
The AAMI Business Insurance Webpage also uses the services of Red Sheriff to monitor website use. Red Sheriff does not collect any personal information while you use the AAMI Business Insurance Webpage and the reports it provides to AAMI are of aggregated information only. These reports help AAMI to maintain, administer and improve the AAMI Business Insurance Webpage.
The AAMI Business Insurance Webpage may offer interactive facilities such as an online insurance estimate request. If you use any interactive features, we may capture any personal information which you may enter when using these tools.
The AAMI Business Insurance Webpage may offer competitions or promotions. When you submit an entry in such a competition, AAMI will print out your application form and record contact details in our mainframe system. AAMI may use this information to contact you at a future time. This information is purged from our mainframe system on a regular basis. Where practical we collect your personal information directly from you. We may collect personal information about you when you deal with us by telephone, letter, email, or visit the AAMI Business Insurance Webpage.
4.2 Obtaining an insurance estimate
All personal information you provide to AAMI over the Internet while inquiring about or obtaining an insurance estimate is passed through a secure, encrypted connection. The secure connection is over a protocol called secure sockets layer (SSL). AAMI uses 128-bit SSL encryption, which provides one of the highest levels of protection against unauthorised access in order to prevent unauthorised persons from reading the information you send to AAMI while it is in transit over the Internet.
Once your personal information has been received at the AAMI Business Insurance Webpage, we take all reasonable precautions to securely pass that information to the AAMI mainframe computer. The AAMI mainframe computer is not directly accessible through the Internet, and several levels of firewall security are employed to prevent illegitimate access to our mainframe. No details you provide to us are stored on a web server.
4.3 AAMI recruitment
As part of our recruitment process, we will gather information on your background, including personal information that you include on your application or resume, such as your name, mailing address, telephone number, email address, career history, details of any competency tests or other information relating to your career.
In some circumstances, we may also collect sensitive information about you such as information about your membership of a professional or trade association or trade union; security clearance or any criminal record(s) or charges you may have had filed against you. When we need to collect this type of information, we will obtain your consent.
There may be occasions when we obtain personal information about you from a third party; for example, when receiving the results of a psychological or competency test or assessment centre results. When we need to collect this type of information, we will obtain your consent prior to you taking part in the exercise.
In relation to the collection of personal information regarding references, we will not approach any referees without your specific permission or knowledge. Please be aware, if you do not provide AAMI with the information we require, we may be limited in our ability to consider you for employment. We will only use your personal information collected in relation to recruitment for the primary purpose of employment with AAMI.
Should AAMI engage/employ third party contractors or vendors to perform recruitment services for us, which involves handling your personal information we will take reasonable steps to prohibit these parties from using your personal information except for the purposes for which it was supplied. In instances where AAMI engages a third party recruitment agency to assist with our recruitment efforts, we will ensure that their privacy policy commitments compliment ours.
4.4 Third Party Sites
The AAMI Business Insurance Webpage may contain links to websites which are owned or operated by third parties independent of AAMI ("Third Party Websites"). Third Party Websites should contain their own privacy statements and, should you choose to access those Third Party Websites, they are responsible for informing you about their security and privacy practices.
5. Cookies
The AAMI Business Insurance Webpage uses cookies as a fundamental part of its interaction with your Internet browser. Cookies enable AAMI to provide you with a superior and more customised service.
A "cookie" is a small text file placed on your computer by our web server. A cookie can later be retrieved by the AAMI Business Insurance Webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. Cookies do not alter the operation of your computer in any way.
Cookies are used by the AAMI Business Insurance Webpage to enable the online insurance estimate request process. If you wish to make full use of the AAMI Business Insurance Webpage, it is recommended that you accept cookies. Cookies may also be used to record non-personalised information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not attributed to individual users.
6. Use and disclosure of information
We collect personal information for the purposes of communicating with our customers, setting premiums appropriately, investigating and paying claims, providing products and services that meet our customers’ needs and compiling statistics. We may also use or disclose personal information we collect in relation to the AAMI Business Insurance Webpage or visitors to the AAMI Business Insurance Webpage:
- in accordance with this Security and Privacy Statement;
- where you have consented to the use or disclosure;
- for purposes related to AAMI’s research (including market research), planning, service development, security, testing and risk management (Note: we will not disclose your personal information to external market research companies without further basis under this Security and Privacy Statement, e.g. your consent);
- for purposes connected with the operation, administration, development or enhancement of the AAMI Business Insurance Webpage;
- where a third party acquires, or considers acquiring, an interest in AAMI;
- where AAMI is authorised, required or permitted by law to use or disclose the information.
We may provide personal information we collect through the AAMI Business Insurance Webpage to third parties. The types of third parties to whom we would usually disclose that personal information may include:
- our service providers who assist us in providing the AAMI Business Insurance Webpage and our products and services (for example internet and technology service providers, mail houses, call centres, and delivery companies); or
- insurance reference service providers.
7. Access
If you have any queries about privacy, or if you wish to request access to any personal information which we hold about you please contact:
Ebusiness Operations Manager
AAMI ebusiness
601 St Kilda Rd Melbourne 3004
Phone: 13 22 44
aami@aami.com.au
Prior to releasing this information, AAMI may require a written request or proof of identity.
We respect your rights to review this information, and we will endeavour to provide information within a reasonable time, however, we are entitled to charge you a reasonable fee for access to this information.
For information about how to obtain copies of documents such as policy information and claims documents, please see our brochure "AAMI Business Insurance and Your Personal Information".
8. Acceptance and changes to Security and Privacy Statement
You acknowledge and accept that your use of the AAMI Business Insurance Webpage indicates your acceptance of the AAMI Business Insurance Webpage Terms of Use and the Security and Privacy Statement.
This is the current Security and Privacy Statement. AAMI may at any time vary the Security and Privacy Statement by publishing the varied Security and Privacy Statement on the AAMI Business Insurance Webpage.
AAMI is under no obligation to specifically notify you of any variation to the Security and Privacy Statement. You accept that by your use of the AAMI Business Insurance Webpage after any variation, AAMI has provided you with sufficient notice of the variation and you are taken to have accepted the new Security and Privacy Statement.
(C) Copyright 2006 Australian Associated Motor Insurers Limited ABN 92 004 791 744 Version 1 - 7 August 2006
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