Need to make a claim? Lucky you're with AAMI
Getting you back on the road safely for 40 years
Expert repairers
So you can rely on us, AAMI only uses repairers we trust. Our experts pride themselves on their work and repair more than half a million cars a year for our customers.
They treat each car like their own, so you get the highest standards of quality and safety.
Read our Repair Policy guidelines
Safety first
Your safety is our number one priority. We stand by our work and insist on the highest standards for AAMI customers.
That's why any repairs to your vehicle authorised by AAMI are covered by our Lifetime Guarantee.
Read our Repair Guarantee
13 22 44
Download the Track existing claim
A step by step guide to making a claim
There are 2 ways to lodge a claim
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Call us on 13 22 44 anytime -
Download the AAMI Claim Assist app for iPhone
AAMI has over 900 call centre staff in Australia ready to help you with your claim or enquiries.
Visit An AAMI CUSTOMER SERVICE Centre
In areas covered by an AAMI Customer Service Centre, we’ll allocate an expert to assess your car.
Our driveway assessment process allows you to have a dedicated date and time to have your car assessed while you wait. If you have chosen our Valet Service we’ll provide a taxi to get you home safely or back to work.
- If your car is undriveable, we’ll arrange to get it to an AAMI Customer Service Centre.
AAMI has over 32 assessment centres around Australia, including 6 in regional areas. Wherever you may live AAMI is not far away.
Damage Assessment
Most of our customers choose to be with our Valet Service, with the following benefits.
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From the day you check your car into our assessment centre, until your car is repaired, we will keep you informed every step of the way.
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Within one working day of you leaving your car, we will call you with the name of the repairer as well as the estimated date your car will be ready.
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We will pay your taxi fare home or back to work when you bring your car to our Assessment centre, and when you collect your car.
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We can also arrange a rental car for you, at a special AAMI customer rate.
The right repairer for the right job
Our goal is to get you safely back on the road as soon as possible. Depending on the type of damage, your car will be repaired by a member of our trusted repairer network.
Repairer Direct – if you live in a regional area, these approved AAMI repairers can be booked directly for driveable and non-driveable vehicle repairs.
RepairLink – if you live in a metropolitan area, our AAMI Customer Service Centres offer both driveable and non-driveable vehicle assessments.
What is a write off?
Sometimes cars are so badly damaged that they would not be either safe or economical to repair. If we believe this is the case, we will declare your car a write-off and pay you the agreed value or amount covered (depending on the policy type).
If your car is assessed as a ‘write-off’ and you are entitled to be paid the agreed value, we’ll send you a cheque for the agreed amount on your policy or deposit it in your nominated bank account, normally within three working days. Deductions may apply.
If your car is comprehensively insured with AAMI and we declare it a write off because of damage or theft within the first 24 months of its original registration, we will replace it with a new car and pay the on-road costs. If we cannot replace your car by finding a replacement in your local area, we will pay you your car’s agreed value.
Repairs Made
- To help ensure reliability and safety, all repairs are carried out by our recommended repairers.
AAMI has strict repair guidelines that all of our repairers must follow to be an approved AAMI repairer.
Read more about our guidelines
Collect Your Car
- Once your car is repaired, we’ll let you know and if you have chosen our Valet Service provide a taxi for you to pick it up.
- Depending on the damage, for repairs to driveable vehicles we usually take on average 7 to 10 days. We’ll keep you informed throughout or you can track your claim online with My Claim Manager
My Claim Manager allows you to track the status of your motor insurance claim, pay your excess online by credit card and view and change your vehicle assessment booking time.
Are You Happy?
- We want you to be happy with the quality of your repairs and our service.
- If you have chosen our AAMI Valet Service we’ll contact you 3 days after your repairs to make sure everything is OK. If you’re not satisfied, we’ll do whatever we can to make it right.
The AAMI call centre is available 24 hours a day 7 days a week. Anytime you have a question we are there to give you the answer.
Common Questions
Getting you safely back on the road sooner
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Taking out the hassle
Life goes on, even without a car. That's why we offer our AAMI Valet Service. After dropping your car at your nearest Assessment Centre we'll arrange a taxi home or back to work. We'll also cover the taxi when your car is ready to be collected. More benefits
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Exclusive hire car discounts
To help keep things running smoothly, we can organise a rental car while yours is being repaired. AAMI customers are entitled to exclusive discount rates on a range of quality hire cars. Car hire options
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Our promise to you
The AAMI Customer Charter is our promise to always strive to deliver you the very best customer service. It includes a range of guarantees when you make a claim. Read more
Get a quote now
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Buy your Comprehensive car insurance online and get a
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