Contact us about
Home & Contents Insurance

Take control with My Account

Skip the queue! AAMI customers can – depending on their policy type – check policy info, make payments, lodge claims and more online, 24/7

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Missed a payment

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Make a range of changes via AAMI online services.

  • Get up to date on payments
  • Make or track a claim
  • Update policy details, payment details, or update your sum insured.
  • Cancel your policy
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Other ways to get in touch with AAMI

GIVE US A CALL

13 22 44

+61 3 8520 1300

You can call us up with a policy enquiry between 8am and 7pm AEDT.

Make a claim

13 22 44

+61 3 8520 1300

Our claims team is available for claim enquiries 24/7 except on some national public holidays.

Make a claim

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Chat 24/7 with AAMI's Virtual Assistant

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We reply to Messenger and Whatsapp messages between 8am and 9pm AEDT. But if you drop us a message outside those times, we'll reply when we can.