AAMI was the first insurer to accept Bankcard payments (1975)

AAMI pioneered radio as an advertising medium for the insurance industry (1976)

AAMI introduced its humorous and engaging television crash commercials, the first to actually show accidents (1981)

AAMI was one of the first to sell insurance by telephone, holding customers' cover for 30 days for $30 (1981)

AAMI introduced a toll-free number, 24 hours, seven days (1987)

AAMI introduced its paperless claims process, allowing the customer to lodge and complete their claim immediately over the telephone (1996)

AAMI began accepting payments via Australia Post (1996)

AAMI launched its Web site (1996)

AAMI introduced online quoting (2001)

AAMI introduced online renewal payments (2002)

AAMI remains committed to ensuring that customers always speak to a real person when they call AAMI, 24 hours, seven days a week - no use of pushbutton telephone menus or interactive voice recognition programs