AAMI has continually challenged itself and the insurance industry, pioneering many benefits such as lifetime rating one/maximum no claim bonus protection, lifetime repair guarantee and valet service. Such AAMI firsts have changed the face of the Australian insurance industry.

AAMI introduced the general insurance sector's first customer charter and has called on other insurers to also publish information on their internal and external dispute resolution performance.

As AAMI has continued to achieve strong organic growth and earn consistent profits, its customer service standards and corporate reputation have also increased.

Setting standards

While AAMI people are proud of our company's profitable growth, we are possibly more proud of the way this performance has been achieved. For example, AAMI's industry-leading dispute resolution process, which demonstrates our commitment to doing the right thing, willingness to acknowledge mistakes, make them public and work to redress them.