Consumer Appeals

If you are dissatisfied with anything we have told you or done for you, we want you to tell us.

IMPORTANT : For our Consumer Appeals Service to be able to help you, you must:

Complete Step 1 before proceeding to Step 2

Complete Step 2 before proceeding to Step 3

You can email us

You can phone us on 13 22 44

You can call into an AAMI Branch. Most times we will be able to sort the matter out to your satisfaction

NOT SATISFIED WITH OUR RESPONSE?

If you are not satisfied with our response, please email the AAMI Customer Ombudsman

You can also ring the Ombudsman on 1300 130 794 (toll free, local call costs apply) Monday to Friday 9am to 5pm.

Our Customer Ombudsman will respond within five working days of receiving your email or call.

IF YOU DISAGREE WITH OUR OMBUDSMAN'S DECISION

You can appeal to the Financial Ombudsman Service. The Financial Ombudsman Service Limited is an independent industry dispute resolution scheme.

You can contact the Financial Ombudsman Service at info@fos.org.au or 1300 780 808.

You can also visit the Financial Ombudsman Service web site at www.fos.org.au