Manufacturer's Standard New car Warranty
New Original Equipment Manufacturers (OEM) parts will be used except for the replacement of windscreens and window glass for which Australian manufactured, Australian Design Rule compliant parts may be used. If parts can be repaired successfully, repairs will be authorised during the manufacturer's warranty period.
Outside Manufacturer's Standard New Car Warranty
New, recycled and/or reconditioned OEM parts will be used except for the replacement of windscreens and window glass for which Australian manufactured, Australian Design Rule compliant parts may be used.
Parts produced by OEM suppliers may be used in the repair of components such as radiators and air condensers.
Bumper Bars
AAMI will authorise a new bumper bar inside the new car warranty of a vehicle unless the original bar can be repaired. A changeover bar is not acceptable during the new car warranty period. Changeover bars are acceptable outside the new car warranty period.
Use Of Non-Genuine Parts
The use of non-genuine parts, whether new or recycled, is not acceptable.
Imported Secondhand Parts
AAMI will not authorise or accept the use of any imported secondhand parts in the repair of its customers' vehicles. Some imported secondhand parts, for example headlights, may not comply with Australian Design Rules and are therefore not acceptable to AAMI.
Air Conditioning
AAMI will only accept R134A as a replacement for the refrigerant gas R12 in air conditioning units for vehicles pre-1993 requiring retrofit. Any additional cost incurred as a result of retrofit modifications will be responsibility of the customer and the local AAMI assessor will discuss this with the customer.
AAMI will authorise the replacement of the receiver drier if the system is broken at the scene of the accident or is exposed for more than ten minutes during the repair process.
LP Gas
All removal and repairs to LPG systems are to be carried out by an authorised LPG agent.
Headlights
Only new OEM, secondhand OEM and exchange OEM headlights are to be used. Caution needs to be taken that all components used in recycled and rebuilt exchange headlamps are of OEM origin. Many of the headlamps available recycled are imported with differing lens patterns and may not be ADR compliant and are therefore not acceptable.
Safety Related Parts
Replacement safety related parts must be new parts or parts reconditioned by a recognised supplier whose work is accepted by the motor trade.
Reconditioned safety related parts must be only those parts where reconditioning is common practice and accepted by the motor trade.
Fuel Tanks
All fuel tanks are to be supplied new original equipment, or recycled where they can be tested and approved by a suitable approved outlet.
Road Wheels
Only new parts will be used in the replacement of steel and alloy road wheels. Recycled replacement steel wheels are acceptable in cases where they can be inspected and tested by an approved company, eg. one of the leading tyre chains. Minor repairs to steel wheels can be carried out by an approved company. Alloy wheels are not to be repaired or welded, with the exception of surface scratches, which can be repaired and re-lacquered.
Tyres
Only new tyres are to be supplied. Retread and recycled tyres are not acceptable. If retread tyres are fitted prior to the accident refer this to your local AAMI assessor as an owner contribution may apply.
Seat Belts
Only new OEM seat belts are to be used. Your local AAMI assessor will determine when a seat belt is to be replaced. Seat belts are not to be repaired nor should they be replaced with recycled parts.
Windscreens
Non-OEM windscreens and window glass must be Australian manufactured, Australian Design Rule compliant parts.
Sectionalised Repairs
AAMI will not authorise or accept the 'Cut and Shut' repair method ie. where the complete front or rear section is replaced by joining the vehicle through the passenger compartment.
Sections which are acceptable are those such as the radiator support panel, centre pillar/sill section assembly, rear quarter panel/rear panel section etc. If any doubt arises please refer to your local AAMI assessor.
Contract Repairs
Under no circumstances will AAMI authorise individual repairs on a contract basis. A contract repair is when the repair price for an individual repair is set with no additional cost allowed.
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