Special Announcements

The easiest way to lodge your claim is by calling us on 13 22 44. Our call centre is open 24 hours a day, 7 days a week. Due to the recent weather events our call centre may be experiencing high call volumes.

We’re working hard to assist all AAMI customers affected by the recent weather events. Priority is given to those with high levels of damage or special needs. To learn more about the claims process please visit our Claims Information Page.

AAMI’s call centre usually experiences high call volumes immediately after a weather event so during those times, if your claim is minor or not urgent, you may wish to wait a few days before calling to avoid delays.

There’s no need to worry if you can’t contact us straight away as your claim doesn’t have to be lodged immediately. However, you should not wait too long, as we may need to assess your home or damaged property. If your claim is minor, it may be worthwhile waiting until some of our customers’ more urgent claims are processed. This will make the lodgment process easier and you’ll avoid any delays with our call centre. In the meantime we encourage you to prepare any relevant information that will help with lodging your claim.

Within a week of lodging a claim you’ll receive notification about how and when your damage will be assessed. AAMI prioritises claims according to the level of damage. We also take into account whether the customer is elderly or has special living needs. We appreciate your patience as we respond to all our customers affected by the recent weather events.

The safety and wellbeing of your family is the number one priority. If your house is not liveable or cannot be made safe then you should immediately notify services such as the SES (phone 13 25 00), who may be able to provide emergency assistance. Once you and your family are secure, contact AAMI to lodge your claim.