Should you have to make an insurance claim you'll find that AAMI has made the process as simple and straightforward as possible.

1How to Claim

To claim on your AAMI policy, call 13 22 44 anytime.

Vehicle and home insurance customers can also claim online now. 

2The Process

If your vehicle or home has been damaged or burgled, or someone is claiming against you, call
13 22 44 immediately.

AAMI will take away the stress and hassle by managing everything for you.

AAMI International Travel Insurance


For AAMI travel insurance policyholders, we provide 24-hour emergency medical and travel assistance.

Please call us at anytime on:

+61 2 8987 1674 if you are overseas (we accept reverse charges),
13 22 44 if you are in Australia.
If your baggage, personal effects or travel documents have been stolen or maliciously damaged you need to obtain a report from the local police or government authority within 24 hours of the event.

If these items were lost or damaged when in the care of your transportation provider, you need to obtain a report from them within 72 hours of the event.

If your property was lost or damaged in any other circumstances, you need to call us on
+61 2 8987 1674 within 24 hours of the event.

When you call us we will provide you with a unique loss report number.

If you have any questions about what our travel insurance policy covers, you can visit the
help topics section of our website or you can contact us on the above numbers. We'll be happy to tell you more about our policy cover. You can also read our travel insurance Product Disclosure Statement for full details.

Information for AAMI customers with an existing claim

If you have Third Party Property Damage insurance and need to send a Letter of Demand, download our sample here.
Sample Letter of Demand.pdf (16kb)
If you have lodged a claim and have been asked to fill out an Insured version and diagram form, you can download it here.
Insured version and diagram.pdf (389kb)
If you have a Travel Insurance claim involving a medical cost, you may be required to complete a Medical Information Form, you can download it here.
Medical Information Form.pdf (93kb)

Help reduce insurance fraud

Insurance fraud affects everyone. It imposes additional costs on honest policy holders and wastes the time of our community's valuable resources.

If you suspect somebody has made an exaggerated or fraudulent insurance claim, you can help by calling our Insurance Fraud Hotline on 1300 881 725.

Let's work together to reduce the impact of insurance fraud on the community.

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