For consumer appeals regarding General Insurance you can appeal to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service
or 1300 780 808
You can also visit the Financial Ombudsman Service
web site at www.fos.org.au
For consumer appeals regarding NSW Compulsory Third Party (CTP) Personal Injury Insurance you can appeal to the Motor Accidents Authority of NSW (MAA).
You can contact the MAA on 1300 656 919 or at email@example.com
or in writing to Manager, Insurer Licensing & Performance, Motor Accidents Authority, Level 25, George Street, Sydney NSW 2000. You can also visit the MAA website at www.maa.nsw.gov.au