Your online services

Manage your AAMI insurance policies and track the progress of your claim online with these easy to use tools.

Pay your policy


 

Secure Online Payments

Click on the ‘Pay here’ button below to make a secure online card payment now. It's fast and easy. Motor and Home insurance payments up to $5,000 can be made using Visa, MasterCard or American Express. Your reference number is displayed in the bottom left hand corner on your notice. For covernotes and quotes, policy schedules will be posted within 5 business days.

Business Insurance customers can find payment information here.

Have questions about your insurance renewal?

Read some of the common questions asked by customers when renewing their Car or Home insurance cover.

Retrieve a quote

 Retrieve a saved AAMI online quote

Retrieve quote

 

Make a Payment

Pay for:

  • 'Pay Later' policies (cover notes)
  • Renewals (Car, Home, Motorcycle and Caravan)

Pay here

NSW CTP Green Slip

If you would like to make a payment for a NSW CTP Green Slip policy, please follow the link below.

Pay here

Other ways to renew your insurance policy 

  • Phone

Call 1300 369 708 to pay for your renewal. You'll need your credit card details and renewal notice on hand when you call.

For CTP and Business Insurance please call 13 22 44, and an AAMI staff member will process your payment.

  • Mail

Complete your insurance renewal notice or Pay By Account slip and post it, along with a cheque covering your premium: GPO Box 5356, Sydney 1176.

Business Insurance customers:
GPO Box 2470, Adelaide,
South Australia 5001.

 
  • BPAY

Use your bank account to pay, using the biller code and your reference number (located next to the BPAY logo on your payment notice/account). 

BPAY is not available for CTP customers.

  • Post Office

Visit your nearest Australia Post Office to pay your insurance over the counter.

Manage your policy


 

Login or Register to manage your policy

Register to view, manage and change your Motor and Home Insurance policies online.

Login  Register Here

Find my Policy Number

Our secure, easy to use site allows you to make updates to your policy at any time. To register you will need your policy number, which is shown on your policy schedule.

AAMI's online tools make it easy to link your policies and manage them in the one place.

If you need any further clarification or help please call any day of the week on 1300 226 493.

Weekdays: 8am - 7pm AEST.
Weekends: 8am - 6pm AEST.

What you can do online 

  • Change your policy details
  • Update your direct debit details
  • Renew your policy
  • Access your policy documents
  • Change your address
  • Change your contact preference

The following policy types will not be shown online: Motorcycle Insurance, Caravan Insurance, Contents Fire & Theft (renter's) Insurance, Strata Insurance, International Travel Insurance, Business Insurance, Life Insurance, Accidental Death Insurance, Income Protection Insurance or Compulsory Third Party (CTP) Insurance.

Claim online


 

Before You Start

You will find your claims process is a  lot easier if you have the following information ready before you start.

Your AAMI policy number
Where do I find my policy number


Your incident information
e.g: date of incident, what happened, details of loss or damage.

Details of other people involved

Claim Online

Use the quick and easy online claim form to lodge your motor or home claim.

Once your claim is lodged an AAMI team member will call you to advise of the next steps within 2 business days.
 

Claim Online

Please note: Claim Online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Income Protection, Accidental Death or Compulsory Third Party (CTP) policy types. During times of a significant weather event, this timeframe may be extended beyond 2 working days due to the increase in claims being lodged. The AAMI claims team is available 7 days a week, 24 hours a day. Call 13 22 44.

Track your claim


 

Login or Register to
manage your claim

Track your current Motor or Home Insurance claim.

Login  Register Here

 Forgot your Password?

 

Our secure, easy to use site allows you to make updates to your motor or home insurance claim at any time. To register you will need your policy number, which is shown on your policy schedule.

Or, if you’d prefer, please call us on 
13 22 44 to speak to one of our friendly claims staff, anytime, 24/7. We’ll take away the stress and hassle by looking after everything for you.

What you can do online 

  • Track the status of your motor or home insurance claim
  • Pay your excess online by card
  • View and change your vehicle assessment booking time
  • View details of the authorised repairer to work on your car 
  • View details of your hire
    car reservation

The following policy types will not be shown online: Motorcycle Insurance, Caravan Insurance, Contents Fire & Theft (renter's) Insurance, Strata Insurance, International Travel Insurance, Business Insurance, Life Insurance, Accidental Death Insurance, Income Protection Insurance or Compulsory Third Party (CTP) Insurance.

AAMI Access™ app


Take care of all your insurance needs

AAMI Access™ puts you in control of most of your insurance needs straight from your mobile device. From managing certain available policies to making & tracking a claim, this easy to use & intuitive app helps you from start to finish. Simply set up your profile and this app is ready to take the stress out of insurance.


 

Available now for FREE from your app store.

 

With AAMI Access™ you can... 

 

 

 

  • Make changes to your home and motor policy
    You don't need to worry about calling up to make changes to your policies. This app allows you to update most aspects of your policy details straight from your phone, any time/any where
  • Lodge your home and motor claim
    Lodge claims at the scene. This app helps you through the process so you don’t miss any key information. You can add photos or documents and enter in all the info straight away, speeding up the claims process.
  • Track the progress of your home and motor claim
    You can now track the progress of your claim from your mobile. Keep up to date with the repair status, pay your excess or change your assessment booking... All of this can be done with this app.
  • Receive severe weather alerts
    Bad weather on the way... No need to worry. The AAMI Access™ app will update you so that you can be prepared.
  • Manage a collection of your contents
    Create a library of your contents and attach photos and details, a permanent record of your treasured possessions pre and post claim.
  • Sign in with a pin
    Once set up we take the hassle out of signing in. Set up a pin to allow fast, easy and secure access to your account.

AAMI Access™ app available for free download from Apple on the App Store and for Android on Google Play. Not available for all policy types. Apple is a trademark of Apple Inc. Android is a trademark of Google Inc. Samsung is a trademark of Samsung Electronics Co Ltd.

To find out which products the AAMI Access™ App is available for, please read the AAMI Access™ Terms of Use or these online terms

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