Your online services

Manage your AAMI insurance policies and track the progress of your claim online with these easy to use tools.


Pay your policy


Secure Online Payments

Click on the ‘Pay here’ button below to make a secure online card payment now. It's fast and easy. Motor and Home insurance payments up to $5,000 can be made using Visa, MasterCard or American Express. Your reference number is displayed in the bottom left hand corner on your notice. For covernotes and quotes, policy schedules will be posted within 5 business days.

Business Insurance customers can find payment information here.

Have questions about your insurance renewal?

Read some of the common questions asked by customers when renewing their Car or Home insurance cover.

Retrieve a quote

 Retrieve a saved AAMI online quote

Retrieve quote


Make a Payment

Pay for:

  • 'Pay Later' policies (cover notes)
  • Renewals (Car, Home, Motorcycle and Caravan)

Pay here

NSW CTP Green Slip

If you would like to make a payment for a NSW CTP Green Slip policy, please follow the link below.

Pay here

Other ways to renew your insurance policy 

  • Phone

Call 1300 369 708 to pay for your renewal. You'll need your credit card details and renewal notice on hand when you call.

For CTP and Business Insurance please call 13 22 44, and an AAMI staff member will process your payment.

  • Mail

Complete your insurance renewal notice or Pay By Account slip and post it, along with a cheque covering your premium: GPO Box 5356, Sydney 1176.

Business Insurance customers:
GPO Box 2470, Adelaide,
South Australia 5001.

  • BPAY

Use your bank account to pay, using the biller code and your reference number (located next to the BPAY logo on your payment notice/account). 

BPAY is not available for CTP customers.

  • Post Office

Visit your nearest Australia Post Office to pay your insurance over the counter.

Manage your policy


Login or Register to manage your policy

Register to view, manage and change your Motor and Home Insurance policies online.

Login  Register Here

Find my Policy Number

Our secure, easy to use site allows you to make updates to your policy at any time. To register you will need your policy number, which is shown on your policy schedule.

AAMI's online tools make it easy to link your policies and manage them in the one place.

If you need any further clarification or help please call any day of the week on 1300 226 493.

Weekdays: 8am - 7pm AEST.
Weekends: 8am - 6pm AEST.

What you can do online 

  • Change your policy details
  • Update your direct debit details
  • Renew your policy
  • Access your policy documents
  • Change your address
  • Change your contact preference

The following policy types will not be shown online: Motorcycle Insurance, Caravan Insurance, Contents Fire & Theft (renter's) Insurance, International Travel Insurance, Business Insurance, Life Insurance, Accidental Death Insurance, Income Protection Insurance or Compulsory Third Party (CTP) Insurance.

Claim online


Before You Start

You will find your claims process is a  lot easier if you have the following information ready before you start.

Your AAMI policy number
Where do I find my policy number

Your incident information
e.g: date of incident, what happened, details of loss or damage.

Details of other people involved

Claim Online

Use the quick and easy online claim form to lodge your motor or home claim.

Once your claim is lodged an AAMI team member will call you to advise of the next steps within 2 business days.

Claim Online

Please note: Claim Online is not available for Third Party Property Damage (Car or Motorcycle), International Travel, Business, Life, Income Protection, Accidental Death or Compulsory Third Party (CTP) policy types. During times of a significant weather event, this timeframe may be extended beyond 2 working days due to the increase in claims being lodged. The AAMI claims team is available 7 days a week, 24 hours a day. Call 13 22 44.

Track your claim


Login or Register to
manage your claim

Track your current Motor or Home Insurance claim.

Login  Register Here

 Forgot your Password?


Our secure, easy to use site allows you to make updates to your motor or home insurance claim at any time. To register you will need your policy number, which is shown on your policy schedule.

Or, if you’d prefer, please call us on 
13 22 44 to speak to one of our friendly claims staff, anytime, 24/7. We’ll take away the stress and hassle by looking after everything for you.

What you can do online 

  • Track the status of your motor or home insurance claim
  • Pay your excess online by card
  • View and change your vehicle assessment booking time
  • View details of the authorised repairer to work on your car 
  • View details of your hire
    car reservation

AAMI’s online tools are not available for claims made under these policies: Third Party Property Damage Car/Motorcycle insurance, Business Insurance, Life Insurance, Accidental Death Insurance, Income Protection Insurance, International Travel Insurance, Compulsory Third Party (CTP) Insurance.

AAMI Claim Assist™ app

Capture exactly what happened

AAMI Claim Assist makes lodging your comprehensive car, motorcycle and caravan claims easy and stress free. Simply set up your profile and this app is ready, should you ever need it.


Available now for FREE from your app store:


With the AAMI Claim Assist app you can ... 




  • Gather details at the scene
    So you don't have to worry about missing any key information at the accident scene.
  • Lodge claims for all accident types
    Single and multi vehicle accidents, storm damage, theft and windscreen-only claims.
  • Automatically find your location
    With GPS look up, the app retrieves your current location and time for you.
  • Auto save
    Saves entered data automatically.
  • Take & attach photos to your claim
    Capture photos of vehicle damage or import them from your device's camera roll.
  • Be prepared by setting up your profile
    Save time and stress by first setting up your profile with all of your details to make submitting claims easier.
  • Protect your information
    Your information is stored on your mobile, is PIN enabled and only sent to AAMI by a secure channel.

AAMI Claim Assist™ app available for free download from Apple on the App Store, for Android on Google Play or the Samsung app store. Not available for all policy types. Apple is a trademark of Apple Inc. Android is a trademark of Google Inc. Samsung is a trademark of Samsung Electronics Co Ltd.

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