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We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Customer Support Team
Our teams are on the ground and ready to support customers impacted by significant weather. Appointments are available and can be booked HERE.
location
Cotton Tree
Address

Maroochy Neighbourhood Centre
2 Fifth Ave
Cotton Tree, QLD 4558

Times

Monday, 11 May to Friday, 15 May 9.30am to 5.30pm
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

location
Southport
Address

Southport Community Centre
6 Lawson St
Southport QLD 4215

Times

Monday, 11 May to Friday, 15 May 10.00am to 6.00pm
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

location
Bellbowrie
Address

Bellbowrie Sports & Community Club
70 Sugarwood St
Bellbowrie QLD 4070

Times

Thursday, 14 May to Friday, 15 May 8.30am to 4.30pm
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

location
Jindalee
Address

Jindalee Golf Club
62 Yallambee Rd
Jindalee QLD 4074

Times

Monday, 11 May to Wednesday, 13 May 10.00am to 6.00pm

Bookings can be made HERE

location
Bokarina
Address

Sunshine Coast Stadium
31 Sportsman Pde
Bokarina QLD 4575

Times

Monday, 18 May to Friday, 22 May 9.30am to 5.30pm

Bookings can be made HERE

location
Ferny Grove
Address

Ferny Grove Tavern
1340 Samford Rd
Ferny Grove QLD 4055

Times

Monday, 18 May to Friday 22, May 10.00am to 6.00pm
Saturday, 23 May 9.00am to 3.00pm

Bookings can be made HERE

ICA Community Consultations
The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by the Victorian Bushfires. Bookings are recommended and can be made HERE.
location
Euroa
Address

34 Railway Street
Euroa VIC 3666

Times

Tuesday, 26 May 9.00am to 3.00pm

Bookings can be made HERE

location
Alexandra
Address

Alexandra Shire Hall
55 Grant Street
Alexandra VIC 3714

Times

Wednesday, 27 May 10.00am to 4.00pm

Bookings can be made HERE

location
Harcourt
Address

Harcourt Leisure Centre, Recreation Reserve
Binghams Rd
Harcourt VIC 3453

Times

Thursday, 28 10.00am to 4.00pm

Bookings can be made HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.
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Other ways to stay updated
AAMI App
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Download the app
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AAMI My Account
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Login now
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Not registered?
If you need help getting registered please contact our dedicated app support team.
Call 1300 786 277
tel:1300786277