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We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Customer Support Team
Our team is on the ground and ready to support customers impacted by significant weather.
location
Shailer Park
Address

KP Centre
373 Chatswood Rd,
Loganholme, QLD 4129

Times

Monday, 31 August to Friday, 4 September – 8:30am – 4:30pm
Saturday, 5 September – 8.00am – 2.00pm

location
Clifton
Address

85 King Street,
Clifton, QLD 4361

Times

Monday, 7 September – 10:00am – 4:30pm
Tuesday, 8 to Friday, 11 September– 8:30am – 4:30pm
Saturday, 12 September – 8:00am – 12:00pm

location
Maryborough
Address

Brolga Theatre and Convention Centre
5 Walker St,
Maryborough QLD 4650

Times

Monday, 14 September - 10.00am - 4.30pm
Tuesday, 15 to Friday 18 September – 8.30am 4.30pm
Saturday, 19 September - 8:00am - 12.00pm

ICA Community Consultations
The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe weather in 2025. Bookings are recommended and can be made HERE.
location
Harcourt
Address

Harcourt Leisure Centre
Recreation Reserve, Binghams Rd,
Harcourt, VIC 3453

Times

Tuesday, 15 September – 10.00am – 4.00pm

Bookings can be made HERE.

location
Alexandra
Address

Alexandra Shire Hall,
55 Grant Street,
Alexandra, VIC 3714

Times

Wednesday, 16 September – 10.00am – 4.00pm

Bookings can be made HERE.

location
Euroa
Address

Euroa Recovery Hub,
34 Railway Street,
Euroa, VIC 3666

Times

Thursday, 17 September – 10.00am – 4.00pm

Bookings can be made HERE.

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Other ways to stay updated
AAMI App
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Download the app
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AAMI My Account
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Login now
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Not registered?
If you need help getting registered please contact our dedicated app support team.
Call 1300 786 277
tel:1300786277