What to do and what happens when...
The use of your car causes damage to someone else's property
You tell us what happened and our claims service looks after the matter from there.
Your car has been stolen and your policy covers fire and theft
You report the theft immediately to the Police and to AAMI. We can provide you with a rental car for up to 14 days.
If your car has been damaged during the time it was stolen, we will arrange for it to be repaired.
We allow 14 days for your car to be found from when you reported its theft to us. If it is not found, and we are satisfied your claim is in order, we declare your car a write-off and pay the amount covered.
Your car has been damaged...
in an accident caused by an uninsured motorist, or by fire or theft and your policy covers fire and theft cover
For your peace of mind, our claims service chooses the repairer and arranges the repair for you.
In areas not covered by an AAMI Customer Service Centre, we arrange the repair of your car in consultation with you.