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Hail Assessment Centre processing 600 claims per day


AAMI, part of leading Australian insurer Suncorp, has already assessed more than 3,295 vehicles since the severe hailstorm struck parts of Melbourne on 19 December 2017 impacting thousands of residents. 

Since establishing a Hail Assessment Centre in Melbourne’s eastern suburbs on 22 December, impacted AAMI, GIO, Apia, Shannons, Bingle and Suncorp Insurance customers have been able to access the facility and have their vehicle damage assessed.

“Our Hail Assessment Centre team has been processing around 600 vehicles per day during the festive period, and we aim to increase this during the coming week,” said AAMI’s Head of Motor Claims, Anna Cartwright.

“The Hail Assessment Centre is designed to quickly assess and triage all hail-affected vehicles, so we can make the repair process as seamless and efficient as possible for our customers.

“We have both assessors and specialist repairers, including paintless dent removal and windscreen repairers to triage vehicles and determine best method of repair.

“We also have consultants available to help customers with total loss claims including processing payments on site.

“Where possible, we’ve also taken steps to ensure vehicles with minor damage are roadworthy until additional repairs can be completed, such as replacing broken windows and windshields.”

AAMI is urging all customers to lodge their claim as soon as possible.

“Customers can lodge their claim online at or whichever Suncorp brand they are covered with. Once they’ve lodged their claim, customers will receive an appointment time and location to bring their vehicle for assessment,” said Ms Cartwright.

The Hail Assessment Centre operates 7am-5pm on weekdays, and 7am-4pm Saturdays until further notice. 

Claims contact details:

AAMI: 13 22 44

GIO: 13 14 46

Apia: 13 50 50

Suncorp Insurance: 13 25 24

For further information contact:

Ashleigh Paterson

M 0407 925 665 or E