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Mass Assessment Centre to open for AAMI storm-damaged vehicles


A Mass Assessment Centre will open in Fairfield today ready to assist AAMI customers with vehicles damaged by last Thursday’s Brisbane hailstorm. 

The centre, located at 13 Cornwall Street, Fairfield, is expecting more than 600 cars to pass through each day and established to deal with the aftermath of the destructive storm.

Customers must book a time for the Mass Assessment Centre when lodging a claim in to be able to present their car for immediate assessment of damage. 

The dedicated centre at Fairfield will be the largest motor recovery and repair response set up in Queensland, and will house AAMI assessors and motor repair specialists. 

AAMI spokesperson, Reuben Aitchison, said the technologies customers will have access to at the Mass Assessment Centre will put each vehicle on the fastest possible path to recovery. 

“Customers will have access to industry-leading technologies, including Paintless Dent Removal (PDR), which is a technique to remove dents without using paint, and is generally a faster fix,” Mr Aitchison said. 

The Mass Assessment Centre approach used by AAMI is tried and tested – having been utilsed for a number of weather events in recent years – including last year’s hail storms on both the Sunshine and Gold Coasts. 

“There have been a number of significant weather events over the past five years, and we’ve honed our response to provide the best service to our customers,” Mr Aitchison said. 

“We can, and have, mobilised large teams within a matter of hours to boost contact centres and to start the assessment process.” 

While things may be moving quickly for AAMI, the company is still asking Brisbane residents affected by last Thursday’s storms to be patient. 

“As Brisbane residents can appreciate, the enormity of last Thursday’s storm is really starting to hit – we have thousands of customers we are trying to assist at the moment, and we’re doing the best job we can in the quickest possible time,” Mr Aitchison said. 

“There will be some delays, either when trying to lodge a claim or waiting for an assessment and repair, and we ask Brisbane residents to be patient.” 

AAMI is still encouraging Brisbane customers who have not yet lodged their claim to do so as quickly as possible by calling 13 22 44 or by going online and lodging at