When you make a claim, we like to keep things as simple as possible. That’s why, where possible, we use our network of preferred repairers to take care of the quote and repair process. So you can sit back, relax and let us help get you back on the road sooner.

Make a claim

Motor repairs

When you lodge a motor claim with AAMI and we accept your claim, we’ll connect you with an AAMI Approved Repair Partner. We’ll let you know where to drop your vehicle off, and you’ll get a notification when it’s ready to pick up.

We also offer a lifetime guarantee on the quality of workmanship and materials authorised by AAMI in the repair of your car, for the life of your car. For more information on the AAMI Lifetime Repair Guarantee, read the Product Disclosure Statement (PDS).

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How to track your motor repairs

With AAMI Online, you can view:

• your vehicle assessment booking time
• details of your AAMI Approved Repair Partner, and

We’ll let you know the outcome of your claim.

Will AAMI cover my transport costs after an incident?

When your car is damaged in an incident covered by your policy, we will cover your transport costs:

• from the scene of the incident to your destination if your car is not driveable;
• to and from the repairer of your car, and
• to and from a hire car provider.

Limits, conditions and exclusions apply. Read the PDS for details.

What about towing costs?

When your car is damaged in an incident covered by your policy , we cover the reasonable cost of one tow to get your car from the scene of the incident to our nearest repairer or another nominated location agreed to by us. This applies if:

• the car is not roadworthy
• it isn’t safe to drive, or
• it needs to be held in storage.

Limits, conditions and exclusions apply. For more info on what we do and don’t cover for motor claims, read the PDS.

The benefits of having AAMI Roadside Assist*

With an AAMI Comprehensive Car Insurance policy, you can add optional AAMI Roadside Assist for an additional premium. AAMI Roadside Assist cover includes:

• 24hr roadside assistance
• help with flat batteries and tyres
• help with lost or locked-in keys, and
• towing.

AAMI Roadside Assist is available 24 hours after purchase only. Limits, conditions and exclusions apply, for more information regarding Roadside Assist cover, please review the terms and conditions. They're located in the 'Other Important Documents' section.

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