General Business FAQs

Your business policy will cover your business as well as your employees, directors, business partners, and/or senior executives.

AAMI has made applying for insurance as simple as possible. When obtaining a quote, please have the following information ready to go:

• An estimate of your business’ revenue
• The number of employees working for your business

To turn your quote into a policy you'll also need:

• The registered business name and / or trading name
• Your ABN or ACN number, if you have one
• Contact details

Yes, it does! You're covered across Australia for the business activities noted on your policy schedule.

Getting an online quote for your business takes only a few minutes. We’ll then need to ask a few more questions to create your business insurance policy, either online or over the phone. Once that’s done you’ll receive your policy immediately, via email. A printed copy will also be sent to you.

AAMI offer Business Insurance for a large range of industries, such as tradespeople, retailers, professionals, hospitality businesses and more. In some cases we may ask you to call us to complete your quote.

Businesses obtain business insurance to protect their business activities and their business assets.

Once you’ve paid for your business insurance or began your monthly payments, your business insurance schedule will become your tax invoice. We can post or email your schedule to you if you need – get in contact with us to request it.

Public Liability is your protection if you are found to be legally responsible for personal injury to a third party or damage to their property. Learn more about Public Liability Insurance.

Flood cover is automatically included (in the premium you pay) as part of the property damage section of your business insurance cover for new policies commencing or policies renewing on or after 7 December 2023.

However, we do not insure for flood in the first 72 hours of commencing a new policy or adding/changing the property damage section of your policy for the purposes of cover caused by flood. For more information on flood coverage and other exclusions, please review the SPDS.

Note: Cover for flood is optional for policies commenced or renewed prior to 7 December 2023. For more information, refer to the relevant PDS  or contact us.

No, AAMI Business Insurance is not Workers Compensation insurance. Workers' compensation is a compulsory insurance for all employers in every State and Territory in Australia and provides protection to workers if they suffer a work-related injury or disease. GIO offers Workers Compensation Insurance and you can find more information on the GIO website.

No, AAMI Business Insurance is not Workers Compensation insurance. Workers' compensation is a compulsory insurance for all employers in every State and Territory in Australia and provides protection to workers if they suffer a work-related injury or disease. GIO offers Workers Compensation Insurance and you can find more information on the GIO website.

Getting an online quote for your business takes only a few minutes. We’ll then need to ask a few more questions to create your Business Insurance policy, either online or over the phone. Once that’s done you’ll receive your policy documents immediately, via email. A printed copy will also be sent to you.

Getting an online quote for your business takes only a few minutes. We’ll then need to ask a few more questions to create your Business Insurance policy, either online or over the phone. Once that’s done you’ll receive your policy documents immediately, via email. A printed copy will also be sent to you.

Yes, it does! You’re covered across Australia for the business activities noted on your policy schedule.

As a business owner, it’s good for you to review your cover each year, as well as when you expand your business, move premises, or upgrade your equipment. You can change your cover by contacting us on 13 22 44.

You’ve got a few options when it comes to paying for your business insurance, including online (Visa, Mastercard, American Express), direct debit, BPAY, or by post. See all the ways you can pay your business insurance policy.

1. Event (Loss occurred)

When making a claim, please provide as much detail as possible to help us understand how we can best support you.

Online lodgement is the most efficient way to make a claim.

• Receive a claim number within minutes1
• Average non-event response time is 5 business hours2
• Track the progress of your claim online with regular status updates3
• A digital copy of your claim will be sent to your nominated email address

Disclaimers

1. Instant claim number is available for all Commercial Property and Specialty (Business Insurance) claims. Home, Motor and Commercial Motor claims don't receive an instant claim number but can still be lodged online.
2. Information is current as at 20/12/2022. Response times may increase during major events such as natural disasters.
3. Status updates are available via the emailed link received upon lodgement for Commercial Property and Speciality claims only.

2. Review

We take it from here, assessing your claim to confirm it is covered by your policy.

From here your claim may result in:

3. Repairs

We arrange repairers, builders or assessors, as required. Our suppliers will contact you within 48 hours of our appointment – subject to change during event periods – and if you’re happy with their assessment, repairs can commence. The time it takes to finalise repairs will depend on the event, availability of our repairers and materials.

4. Settlement

If repairs aren’t applicable, or you want to arrange your own, we may cash settle the claim. The settlement amount is based on our repairer’s best quote, which has been carefully reviewed to ensure you’re receiving a fair and reasonable settlement.

An excess is your contribution towards the cost of a claim and is a requisite policy condition. Effectively, the excess is the amount you self-insure. Your cover starts once insured loss or damage exceeds the excess. The excess will depend on the circumstances of the claim.

Some Additional Benefits and Optional Covers have their own excess, in addition to any other excess that may apply. When multiple excesses apply, you might have to pay more than one excess.

The amount and details of each applicable excess is shown on your Policy Schedule. Information on how and when an excess applies can also be found in the Product Disclosure Statement (PDS).

When you make a claim, and depending on the claim type, you can pay any appliable excesses in one of the following ways:

1. All claim types – you pay directly to us.
2. Repairs authorised - in some instances, and before repairs commence, you pay the appointed repairer or supplier.
3. Cash settlement – the excess is deducted from the claim settlement amount.

A claim on your policy can result in your renewal premium being higher than it would have been had a claim not been made, but we take many factors into account when determining premium. Please refer to the section in your Policy Schedule, How various factors may affect your premium or please speak to our policy team for further details.

Everyone experiences vulnerability at some stage of their life and we understand making a claim can be stressful. Where you’re comfortable, we encourage you to talk to us about anything that might be relevant to your claim. With this context, we’re better able to provide the support you need as we handle your claim.

We’ll do our best to meet your accessibility and communication needs and where appropriate, and with your consent, connect you with support services.

For crisis support, please contact 000 Emergency Services or Lifeline on 13 11 14.

Learn more about our extra help and support.

An excess is your contribution to the cost of a claim. It is the amount you self-insure. If you make a claim, one or more excesses will apply, unless your PDS/Policy says otherwise. The description of those excesses and the circumstances in which they’re applied are shown in the relevant Policy Section of your PDS and Policy Wording, or in your Policy Schedule.

Information on how and when an excess applies can also be found in the Product Disclosure Statement (PDS).