Manage Your Policy FAQs
You’ll find many answers to the most common, general questions about managing your policy here. If you can’t find what you’re looking for or have a specific question regarding your own policy, please contact us.
How do I change my address?
You can change the address listed on your policy, as well as numerous other contact and personal details, through your online AAMI account. After you log in, click on the policy you want to update. A pop up will appear with a summary of your policy; click on ‘View my policy’ on the bottom left. From there, under the ‘My personal details’ heading, click ‘Contact details’.
How do I get a copy of my insurance certificate?
Many of AAMI’s policies allow you to get a copy of your insurance certificate through your online account. These are:
- Comprehensive Car Insurance
- Third Party Insurance
- Home Building & Contents Insurance
- Home Building Insurance
- Home Contents Insurance
- Contents (Fire & Theft) Insurance
- Building for Landlords Insurance
- Contents for Landlords Insurance
You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download.
If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange a copy of your insurance certificate for you.
How do I cancel my policy?
We’re sorry you’re thinking of cancelling. For policy cancellations or to discuss your situation further, please call us on 13 22 44. If you do cancel, you may qualify for a refund for the unexpired portion of your premium, less our cancellation fee and any non-refundable government charges (if applicable).
How do I retrieve my quote?
As long as you’ve paid for your renewal in full, your policy isn’t due for renewal, and you haven’t made any changes to your policy since its starting date, you should be able to access and download details of your last renewal through your AAMI account log in.
After you log in, you’ll see a list of your policies under ‘Insured Policies List’. Select the one you want your renewal details for, click on the ‘Get documents’ tab, and there should be an option for a paid renewal document.
You have the freedom to select which email address you want your document to go to; it will default to the email address we have on file for you but you can easily change it.
Where can I find my PDS?
Your PDS (Product Disclosure Statement) provides all the nitty gritty details of your insurance policy. It’s important that you read through it if you’re considering taking out an AAMI insurance policy, or if you’re an existing policy holder and want to get more information.
You can find all PDS documents, and other policy documents here.
This is just a summary. For full details, check the PDS (Product Disclosure Statement) It's dry, we know, but it's essential reading.
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AAMI is the trusted insurer of approximately 2.6 million customers**As of 31st Jan 2016