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You’ll find many answers to the most common, general questions about payments here. If you can’t find what you’re looking for or have a specific question regarding your own policy, contact us.
How do I pay for my insurance?
How do I pay for a renewal online?
Are there any policies I can’t renew online?
A few of our policies (Life Insurance, Accidental Injury and Income Protection) can’t be paid for using our online system. However, you can still make a payment easily by direct debit or credit card.
For all other AAMI insurance products, you can renew your policy online via our Pay Your Policy page.
How do I update my credit/debit card details?
If you pay for your policy in instalments and recently gotten a new card or a payment has been rejected due to incorrect details, you can easily fix it. All you have to do is log in to your AAMI online account, find the policy you want to update, click on ‘View my policy’ from the pop up, then select the ‘Change payment details’ tab.
What happens if I’ve missed a payment?
At AAMI, we know that sometimes in life not everything goes to plan. If you have missed a monthly instalment, you can easily make a one off payment via your AAMI My Account to catch up.
To make a one off payment, follow the below steps:
- Log into My Account
- Select the relevant policy from your policy list
- On the policy overview, select “View Policy”
- If you’re eligible to make a manual payment, click the “Pay now” button which will appear at the top of the Policy Summary screen. If you’re not able to make a payment the box will not appear.
You will be able check and update your direct debit or card details with us following your successful payment. You can also update your payment details when you log into My account at any time, accessible via the Policy Summary screen.
If a monthly instalment is overdue by 14 days or more, we can refuse to pay your claim. If a monthly instalment is overdue by a month, we can cancel your policy.
This is just a summary. For full details, check the PDS (Product Disclosure Statement) It's dry, we know, but it's essential reading.
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AAMI is the trusted insurer of approximately 2.6 million customers**As of 31st Jan 2016