Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

How to make a Business Insurance Policy claim for

Business Insurance

Public Liability Insurance

Market Stall Insurance

Commercial Property Insurance

Business@home Insurance

CONTACT US

13 22 44
24 hours / 7 days a week

It is best to call us as soon as you can. Please note that no quotes are required before you call us. We will advise you on what the next steps are when you call to lodge the claim.

What you need to claim

Report to the police

Immediately advise the police of any malicious damage, theft, burglary, and give them a list of items damaged, stolen or lost. We will need the police officer’s name and the report number.

Take reasonable steps to prevent further loss or damage from occurring.

What you must NOT do when you make a claim

  • Admit liability - you must not admit guilt or liability to anyone, offer, agree or promise to settle any claim without our prior consent.
  • Authorise repairs - Following a loss, you should not carry out or authorise any repairs or arrange replacement of any property without our prior consent (apart from emergency repairs necessary to prevent or minimise further damage).
  • Dispose of damaged goods - please keep any damaged property for inspection and assessment of repair costs by our representative or us. Do not wash or clean or remove debris from an area damaged by fire unless we have agreed for you to do so.

What happens after you make your claim

FIRST

We take care of it from here

  • You can speak to someone in our claim centre anytime
  • We supply regular updates to keep you informed
  • If we need to confirm anything, we'll call you

Track your claim
13 22 44

SECOND

Assessment

  • We'll assess the damage

THIRD

Repair, replace or payout

  • Licenced and professional repairers
  • Lifetime repairs to vehicles while you remain the owner
  • All sorted, you're back on track

What you'll need

To help the process please provide the following information when lodging your claim:

  • Your policy number
  • Your contact details
  • Type of claim - fire, theft etc
  • Date, address and details of loss/event
  • Personal details of any other parties involved (if applicable)
  • Photos of the damage or items
  • List of damaged items. We may ask for further details depending on the circumstances of each claim.