1800 606 469
Mon to Fri
8.00am - 6.00pm AEST
To lodge your claim, one of our friendly staff will be there to take care of you. Please have your policy number on hand as well as details of your injury on hand.
FIRST
Receive a claims pack
Within 24 hours of receiving the call, we will mail, email or fax out a claims pack detailing what information we will need. Send the completed form and required documents back to us in the prepaid envelope included.
What you'll need More info about what you'll need
SECOND
Assessment
Assessment begins as soon as we’ve received your form and documents. Generally it takes 3-4 business days, however the length of time can vary depending on the circumstances of the claim, the type, and how quickly we receive everything. Our claims team will keep you updated of the progress each time we assess incoming documents and will assess each piece as quickly as possible.
THIRD
Payout
Once the claim has been accepted, payment will usually be made within 2 business days, to the policy owner.