MAKE A CLAIM FOR
Accidental Injury Insurance

FIRST

Receive a claims pack

Within 24 hours of receiving the call, we will mail, email or fax out a claims pack detailing what information we will need. Send the completed form and required documents back to us in the prepaid envelope included.

What you'll need

SECOND

Assessment

Assessment begins as soon as we’ve received your form and documents. Generally it takes 3-4 business days, however the length of time can vary depending on the circumstances of the claim, the type, and how quickly we receive everything. Our claims team will keep you updated of the progress each time we assess incoming documents and will assess each piece as quickly as possible.

THIRD

Payout

Once the claim has been accepted, payment will usually be made within 2 business days, to the policy owner.