Motor Accident Injuries (MAI) Insurance provides cover for people injured in a motor vehicle accident in the ACT. MAI Insurance covers costs related to treatment, care and lost income benefits for up to five years – regardless of who’s at fault.
There’s a few things you need to do before making a claim. Once those are done, you can proceed with your claim if:
- the vehicle most at fault has their MAI Insurance with AAMI, and
- the accident happened on or after 1 February 2020.
Mon to Fri
9am - 5pm ACT time
One of our friendly claims advisors can help with things like:
- Checking the insurer of the vehicle most at fault.
- Sending you claims forms that you may need to complete.
- Assisting with the claims process.
Submit your completed claim form, or forms, as soon as possible, within 13 weeks of the date of the accident.
Email your completed forms to: actmaiclaims@aami.com.au
Your Claims Advisor will contact you within three working days to discuss your claim.
You will need to submit your completed claim form or forms as soon as possible, within 13 weeks of the date of the accident.
Send your completed claim forms to:
AAMI MAI Insurance Claims
GPO Box 706
Canberra ACT 2601
Once they’ve been received, your Claims Advisor will contact you within three working days to discuss your claim.
- Report the accident to ACT Policing.
- Identify the MAI insurer of the vehicle most at fault for the accident.
- Seek appropriate medical treatment.
- Vist your doctor (GP) and let them know you were injured in a motor vehicle accident.
- Complete the forms relevant to your incident.
we can send the forms to you.
On 1 February 2020 the Motor Accident Injuries (MAI) Insurance scheme replaced the Compulsory Third Party (CTP) scheme.
If your accident happened before 1 February 2020, give us a call on 13 22 44 and we can help you lodge your claim.
For more information on MAI Insurance, visit the Motor Accident Injuries Commission website.
Follow the steps above to lodge your application. You will need to submit the following documents in full:
- Application for Personal Injury Benefits
- Medical Report
The Medical Report and Certificate of Fitness for Work (if applicable) must be completed by your usual general practitioner. To avoid delays please make sure they are fully completed, dated and signed.
Please send these forms to us in writing no later than 13 weeks after the date of the motor vehicle accident if you intend to make a claim.
Your application should also include copies of any payments made for treatment expenses, as you may be entitled to claim reimbursement for these expenses.
After we receive your completed application form, we lodge the application and give it a claim number. Your claim number is a unique number to identify your claim. You can provide this claim number to your treating health practitioner(s) to use in their correspondence with us.
A key objective of the MAI Insurance scheme is to encourage early and appropriate treatment and care of people injured in motor accidents to achieve optimum recovery and return to pre-accident levels of activity and work.
Treatment and care as recommended by your treating health practitioner(s) will be supported on acceptance of your claim for defined benefits, provided that the recommended services, treatment and costs are reasonable and necessary and relate to injuries caused by the motor vehicle accident.
Your treating health practitioner(s) will be required to submit a request, referral or plan to outline your treatment needs. This process is called the pre-approval process.
We review all requests against set criteria to help support your recovery and assist you to return to your pre-accident activities.
You may be eligible to claim funeral expenses if you paid, or are liable to pay, these expenses for your family member.
Funeral expenses may include:
- transport expenses, including the cost of transporting a deceased’s remains interstate or overseas
- the cost of obtaining a death certificate and any permits
- funeral director fees
- expenses of, or associated with, a cremation or burial, and
- expenses of, or associated with, a funeral or memorial ceremony.
If you need help understanding what you are entitled to claim, please contact us on 13 22 44.