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MAKE A CLAIM FOR
Business Insurance
AAMI is the trusted insurer of more than 70,000 Aussie businesses.
Make a claim
Contact us
How to make a business insurance claim
one
Lodgement
- Make sure everyone is safe. Call 000 if necessary.
- Lodge your claim online.
- Provide as much detail as possible.
two
Assessment
- You can speak to someone in our contact centre at any time
- We’ll keep you informed with regular updates.
- If we need to confirm anything, we’ll call you.
three
Resolution
- We'll let you know the outcome.
- We'll arrange repairs, builders or assessors, as required.
- If repairs aren't applicable, or you want to arrange your own, we may offer a cash settlement of what we deem fair and reasonable.
Introducing Express Settlements with AAMI.
Benefits:
- The Express settlements process applies to claims of up to $15,000 lodged online and by email
- Receive an express settlement1
- Claims lodged online will receive a claim number within 4 hours of lodgement2
- We will keep you informed via Online status updates2
What we need from you:
Each claim is assessed on its merits and therefore, the documentation requirements may vary from claim to claim3.
- Policy number
- Date of loss and approximate time of loss, if known
- Location of the loss
- Detailed description of the loss including details of what has been affected
- A quote or invoice to quantify loss
- A report from a qualified repairer for building and equipment breakdown claims
- Insured’s premium must be paid, and cover must apply for loss
- ABN & ITC% confirmed
- For an express settlement, EFT details can be provided on lodgement
The above documents and information must be provided when lodging your claim. We may also require that you provide further documentation to AAMI.
What next?
We will promptly review your documents and information and where able progress your claim to a timely settlement.
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Disclaimers
- Subject to sufficient information being provided. Only available for Commercial Property and Specialty claims, excludes Motor and Home claims.
- Only available for Commercial Property and Specialty claims, excludes Motor and Home claims. Only available for claims lodged Online.
- Subject to change dependant on the claim circumstances.
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Other useful resources
Frequently Asked Questions
AAMI Business Insurance - making a claim
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suncorp:AAMI/products/business/claims-business-insurance