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Claim Online
Quick & Easy
Why claim online?
- Claim 24/7 via My Account
- Simple claims lodgement process
- Upload photos or documents easily
24 hours / 7 days a week
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Claim online now
Claim process
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1. Have your details ready
We’ll need details of what happened, and any photos or documents related to the event.
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2. Lodge your claim 24/7
Whether you prefer to claim online1 or talk to one of our friendly consultants over the phone, AAMI will be here to help you every step of the way.
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3. Assessment
We will assist you in arranging the assessment and repair process for your vehicle.
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4. Track your claim
We will assist you in arranging the assessment and repair process for your vehicle.
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5. Finalise your claim
We’ll let you know once your caravan is ready to be collected, or organise a payout if applicable.
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1Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 13 22 44. Claim online is only for holders of eligible AAMI insurance policies. Claim online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Accidental Death, Income Protection, Bill Protect or Compulsory Third Party (CTP) policy types.