1300 407 322
Mon–Fri, 8am–8pm (AEST)
To lodge your claim, one of our friendly staff will be there to take care of you. Please have your policy number as well as details of your condition on hand.
FIRST
Receive a claims pack
We will send you a claims pack via email or mail with instructions on what you’ll need. Please return the completed claim form and required documents so we can start assessing your claim.
What you'll need More info about what you'll need
SECOND
Assessment
Our claims team will begin our assessment once we receive your claim form and required documents. We may take between 3–4 business days to assess your claim. However, the length of time can vary depending on the circumstances of the claim, the type, and how quickly we receive everything. We’ll keep you updated on progress of your claim.
THIRD
Decision
If your claim has been accepted, the first payment will be due one month after the claim waiting period Payment are made monthly in arrears.