1300 407 322
Mon–Fri, 8am–5.30pm AEST
To lodge your claim, the AAMI Life Team will be there to take care of you. Please have the policy number on hand and other details including date of death and cause of death.
FIRST
Receive a claims pack
Within 24 hours of receiving the call, we will mail, email or fax out a claims pack detailing what information we will need. Send the completed form and required documents back to us in the prepaid envelope included.
What you'll need More info about what you'll need
SECOND
Assessment
The initial assessment begins as soon as we’ve received your form and documents. Generally it takes a few weeks for the clinical notes we request to be submitted. The length of time of the final assessment can vary depending on the circumstances of the claim, the type, and how quickly we receive everything. The claims team will keep you updated of the progress every time we assess incoming documents. Each piece will be assessed as quickly as possible.
THIRD
Payout
Once the claim has been accepted and processed, payment will usually be made within 2 business days, to the policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased’s estate.