Lodge your claim online
You can lodge a claim online with AAMI under the CTP scheme if you’ve been injured in a motor vehicle accident in NSW and:
- You'd like to access pre-claim support, such as GP visits, physiotherapy, or medication, and
- The vehicle considered most at fault is insured for CTP with AAMI.
Once your online claim is received, one of our friendly consultants will be in contact with you within 3 business days.
Send us your completed claim forms and one of our experienced claims staff will be in touch.
Post your completed forms to:
AAMI CTP Claims
GPO Box 4091,
Sydney NSW 2001
Documentation to lodge a claim
Claims Fact Sheets
For information on claims processes, including how to lodge a complaint, we’ve provided key fact sheets translated in several languages.
- Earning Capacity Decisions - English (324 KB, PDF)
- Earning Capacity Decisions - Arabic (325 KB, PDF)
- Earning Capacity Decisions - Chinese Simplified (490 KB, PDF)
- Earning Capacity Decisions - Chinese Traditional (494 KB, PDF)
- Earning Capacity Decisions - Greek (358 KB, PDF)
- Earning Capacity Decisions - Hindi (335 KB, PDF)
- Earning Capacity Decisions - Korean (410 KB, PDF)
- Earning Capacity Decisions - Vietnamese (1 MB, PDF)
- Internal Review - English (254 KB, PDF)
- Internal Review - Arabic (90 KB, PDF)
- Internal Review - Chinese Simplified (189 KB, PDF)
- Internal Review - Chinese Traditional (199 KB, PDF)
- Internal Review - Greek (85 KB, PDF)
- Internal Review - Hindi (97 KB, PDF)
- Internal Review - Korean (134 KB, PDF)
- Internal Review - Vietnamese (77 KB, PDF)
- Threshold Injury - English (252 KB, PDF)
- Threshold Injury - Arabic (83 KB, PDF)
- Threshold Injury - Chinese Simplified (209 KB, PDF)
- Threshold Injury - Chinese Traditional (197 KB, PDF)
- Threshold Injury - Greek (69 KB, PDF)
- Threshold Injury - Hindi (96 KB, PDF)
- Threshold Injury - Korean (106 KB, PDF)
- Threshold Injury - Vietnamese (70 KB, PDF)
- Treatment and Recovery - English (266 KB, PDF)
- Treatment and Recovery - Arabic (326 KB, PDF)
- Treatment and Recovery - Chinese Simplified (560 KB, PDF)
- Treatment and Recovery - Chinese Traditional (488 KB, PDF)
- Treatment and Recovery - Greek (279 KB, PDF)
- Treatment and Recovery - Hindi (302 KB, PDF)
- Treatment and Recovery - Korean (393 KB, PDF)
- Treatment and Recovery - Vietnamese (1.6 MB, PDF)
- Weekly Income Benefits - English (257 KB, PDF)
- Weekly Income Benefits - Arabic (108 KB, PDF)
- Weekly Income Benefits - Chinese Simplified (277 KB, PDF)
- Weekly Income Benefits - Chinese Traditional (273 KB, PDF)
- Weekly Income Benefits - Greek (116 KB, PDF)
- Weekly Income Benefits - Hindi (162 KB, PDF)
- Weekly Income Benefits - Korean (172 KB, PDF)
- Weekly Income Benefits - Vietnamese (117 KB, PDF)
We’re still putting injured people first.
In 2017 the NSW Government introduced a new CTP Green Slip scheme to better support people injured on NSW roads. Shifting from a focus on lump-sum payouts to one that directs its energy towards rehabilitation of injured people means we can offer a more affordable and efficient CTP scheme to customers.
The new scheme is focused on early support and recovery. For the first time, injured people can receive weekly income payments if they need time off work.
For more information about the NSW CTP reform and how to make a claim, please visit the State Insurance Regulatory Authority website.