Lodge your claim online
You can lodge a claim online with AAMI under the CTP scheme if you’ve been injured in a motor vehicle accident in NSW and:
- You'd like to access pre-claim support, such as GP visits, physiotherapy, or medication, and
- The vehicle considered most at fault is insured for CTP with AAMI.
Once your online claim is received, one of our friendly consultants will be in contact with you within 3 business days.
Send us your completed claim forms and one of our experienced claims staff will be in touch.
Post your completed forms to:
AAMI CTP Claims
GPO Box 4091,
Sydney NSW 2001
Documentation to lodge a claim
Claims Fact Sheets
For information on claims processes, including how to lodge a complaint, we’ve provided key fact sheets translated in several languages.
- Earning Capacity Decisions - English (215 KB, PDF)
- Earning Capacity Decisions - Arabic (573 KB, PDF)
- Earning Capacity Decisions - Chinese Simplified (706 KB, PDF)
- Earning Capacity Decisions - Chinese Traditional (634 KB, PDF)
- Earning Capacity Decisions - Greek (748 KB, PDF)
- Earning Capacity Decisions - Hindi (581 KB, PDF)
- Earning Capacity Decisions - Korean (582 KB, PDF)
- Earning Capacity Decisions - Vietnamese (289 KB, PDF)
- Internal Review - English (302 KB, PDF)
- Internal Review - Arabic (293 KB, PDF)
- Internal Review - Chinese Simplified (325 KB, PDF)
- Internal Review - Chinese Traditional (338 KB, PDF)
- Internal Review - Greek (342 KB, PDF)
- Internal Review - Hindi (308 KB, PDF)
- Internal Review - Korean (289 KB, PDF)
- Internal Review - Vietnamese (339 KB, PDF)
- Threshold Injury - English (306 KB, PDF)
- Threshold Injury - Arabic (264 KB, PDF)
- Threshold Injury - Chinese Simplified (335 KB, PDF)
- Threshold Injury - Chinese Traditional (292 KB, PDF)
- Threshold Injury - Greek (374 KB, PDF)
- Threshold Injury - Hindi (326 KB, PDF)
- Threshold Injury - Korean (283 KB, PDF)
- Threshold Injury - Vietnamese (359 KB, PDF)
- Treatment and Recovery - English (567 KB, PDF)
- Treatment and Recovery - Arabic (600 KB, PDF)
- Treatment and Recovery - Chinese Simplified (855 KB, PDF)
- Treatment and Recovery - Chinese Traditional (709 KB, PDF)
- Treatment and Recovery - Greek (765 KB, PDF)
- Treatment and Recovery - Hindi (687 KB, PDF)
- Treatment and Recovery - Korean (606 KB, PDF)
- Treatment and Recovery - Vietnamese (745 KB, PDF)
- Weekly Income Benefits - English (842 KB, PDF)
- Weekly Income Benefits - Arabic (616 KB, PDF)
- Weekly Income Benefits - Chinese Simplified (812 KB, PDF)
- Weekly Income Benefits - Chinese Traditional (643 KB, PDF)
- Weekly Income Benefits - Greek (970 KB, PDF)
- Weekly Income Benefits - Hindi (876 KB, PDF)
- Weekly Income Benefits - Korean (768 KB, PDF)
- Weekly Income Benefits - Vietnamese (879 KB, PDF)
We’re still putting injured people first.
In 2017 the NSW Government introduced a new CTP Green Slip scheme to better support people injured on NSW roads. Shifting from a focus on lump-sum payouts to one that directs its energy towards rehabilitation of injured people means we can offer a more affordable and efficient CTP scheme to customers.
The new scheme is focused on early support and recovery. For the first time, injured people can receive weekly income payments if they need time off work.
For more information about the NSW CTP reform and how to make a claim, please visit the State Insurance Regulatory Authority website.