If you’ve been injured in a motor vehicle accident, and the vehicle driven by the at-fault driver was insured with AAMI SA CTP Insurance, we can help you get support.
Please note, at-fault drivers are not eligible to claim against their own AAMI SA CTP Insurance policy.
STEP 1
Fill out the right form
Forms are available to download from the CTP regulator site.
STEP 2
Submit the completed form
Select how you would like to submit the completed form.
AAMI, GPO Box 471,
ADELAIDE SA 5001
Fax
For more information on claims, please visit the CTP Regulator website or download:
Claim enquiries
1300 084 851
Operating hours
Make a claim
Monday to Friday
8am - 5pm (AEST)
Existing claims
8:30am - 5pm (SA time)
Address
AAMI SA CTP Office
Level 5, 1 King William Street,
Adelaide SA
General enquiries
13 22 44
Operating hours
Monday - Friday
7:30am - 5:30pm (SA time)
Saturday & Sunday
7:30am - 3:30pm (SA time)
AAMI is committed to serving customers in a professional, knowledgeable and responsive manner. If you have a complaint regarding our service, or decisions we have made, please contact your Customer Care Specialist directly.
If your complaint cannot be resolved at that point, you may ask to be referred to any of the following dispute resolutions:
- AAMI’s SA CTP Executive Manager who will attempt to resolve your complaint
- AAMI’s Internal Dispute Resolution team on 1300 240 437
- Request for conciliation with a conciliator within 30 business days of the date of AAMI’s determination