You can post the completed claim form to:
AAMIGPO Box 471,
ADELAIDE SA 5001
MAKE A CLAIM FOR
SA CTP Insurance
QUICK AND EASY
Claim process
I was not at fault
If you’ve been injured in a motor vehicle accident, and the vehicle driven by the at-fault driver was insured with AAMI SA CTP Insurance, we can help you get support.
Step 1
Fill out the right form
Forms are available to download from the CTP regulator site.
Step 2
Submit the completed form
Select how you would like to submit the form.
You can send the completed claim form to:
Fax
You can send the completed claim form to:
Further Information
For more information on claims, please visit the CTP Regulator website or download:
Specified Injuries
Please refer to the Schedule of Benefits outlined in the AAMI SA CTP Driver Protection Policy Document.
I am the driver at fault
If you're at fault in a car accident and have suffered a specified injury, and you're insured with AAMI SA CTP Insurance, you may be eligible to claim under our Driver Protection Cover.
You may be eligible to claim on Driver Protection Cover if:
- You are the at fault driver in a vehicle accident and have suffered a specified injury
- The vehicle which you were driving holds AAMI CTP insurance and is registered in South Australia
- The accident date was on or after 17 January 2022
Important Notice: AAMI has withdrawn Driver Protection Cover.
- New AAMI CTP Insurance policies commencing on or after 02/08/2023 will not receive Driver Protection Cover.
- Existing AAMI CTP Insurance policies renewing after 02/10/2023 will not receive Driver Protection Cover.
Step 1
Fill out the Driver Protection Cover Notice of Injury Form
Or download and complete the form
Step 2
Submit your supporting documents
Send the below documents to: driverprotectioncoverSA@aami.com.au
- A medical certificate completed by your medical practitioner.
- A copy of your police report.
- Photos of the damage to your vehicle.
- A diagram describing the accident.
- Completed Driver Protection Cover Notice of Injury form, if you downloaded the PDF instead of completing it online.
For more detail on limits and exclusions, please read the policy document.
HAVE ANY QUESTIONS?
We're here to help
Claim enquiries
1300 084 851
Operating hours
Make a claim
Monday-Friday
8am–5pm (AEST)
Existing claims
Monday-Friday
8:30am–5pm (SA time)
General enquiries
13 22 44
Operating hours
Monday–Friday
7.30am–5.30pm (SA time)
Saturday & Sunday
7.30am–3.30pm (SA time)
Address
AAMI SA CTP Office
Level 5, 1 King William Street,
Adelaide SA
Further Information
CTP Claims Complaints or to resolve a dispute
AAMI is committed to serving customers in a professional, knowledgeable and responsive manner. If you have a complaint regarding our service, or decisions we have made, please contact your Claims Advisor directly.
If your complaint cannot be resolved at that point, you may ask to be referred to any of the following dispute resolutions:
- AAMI’s SA CTP Executive Manager who will attempt to resolve your complaint
- AAMI’s Internal Dispute Resolution team on 1300 240 437
- Request for conciliation with a conciliator within 30 business days of the date of AAMI’s determination
Eligibility
DPC is only available on a Passenger Vehicle (Vehicle Class 1 and 51) or Goods Carrying: Light Vehicle (Vehicle class 2 and 52). Drivers under the age of 25 years that do not have comprehensive insurance with AAMI or another brand within the Suncorp Group are not eligible for DPC.
To find out more about the terms and conditions that apply to DPC, read the AAMI SA CTP Driver Protection Cover Policy Document.
You can post the completed claim form to:
AAMIGPO Box 471,
ADELAIDE SA 5001
You can send the completed claim form to:
Fax
You can send the completed claim form to:
Specified Injuries
Please refer to the Schedule of Benefits outlined in the AAMI SA CTP Driver Protection Policy Document.