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MAKE A CLAIM FOR

SA CTP Insurance

QUICK AND EASY

Claim process

I was not at fault

If you’ve been injured in a motor vehicle accident, and the vehicle driven by the at-fault driver was insured with AAMI SA CTP Insurance, we can help you get support.

Step 1

Fill out the right form

Forms are available to download from the CTP regulator site.

Accident Report Form

Injury Claim Form

Fatality Claim Form

Step 2

Submit the completed form

Select how you would like to submit the form.

Mail

You can post the completed claim form to:

AAMIGPO Box 471,
ADELAIDE SA 5001

Mail

Email

Email

Fax

Fax

Further Information

For more information on claims, please visit the CTP Regulator website or download:

Information for Claimants

Claims Privacy Statement

HAVE ANY QUESTIONS?
We're here to help

Claim enquiries

1300 084 851

Operating hours

Make a claim

Monday-Friday
8am–5pm (AEST)

Existing claims

Monday-Friday
8:30am–5pm (SA time)

General enquiries

13 22 44

Operating hours

Monday–Friday
7.30am–5.30pm (SA time)

Saturday & Sunday
7.30am–3.30pm (SA time)

Address

AAMI SA CTP Office
Level 13, 1 King William Street,
Adelaide SA

Further Information

CTP Claims Complaints or to resolve a dispute

AAMI is committed to serving customers in a professional, knowledgeable and responsive manner. If you have a complaint regarding our service, or decisions we have made, please contact your Claims Advisor directly.

If your complaint cannot be resolved at that point, you may ask to be referred to any of the following dispute resolutions:

  • AAMI’s SA CTP Executive Manager who will attempt to resolve your complaint
  • AAMI’s Internal Dispute Resolution team on 1300 240 437
  • Request for conciliation with a conciliator within 30 business days of the date of AAMI’s determination

Eligibility

DPC is only available on a Passenger Vehicle (Vehicle Class 1 and 51) or Goods Carrying: Light Vehicle (Vehicle class 2 and 52). Drivers under the age of 25 years that do not have comprehensive insurance with AAMI or another brand within the Suncorp Group are not eligible for DPC.

To find out more about the terms and conditions that apply to DPC, read the AAMI SA CTP Driver Protection Cover Policy Document.

Mail

You can post the completed claim form to:

AAMIGPO Box 471,
ADELAIDE SA 5001

Email

Fax

Specified Injuries