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MAKE A CLAIM FOR
Caravan Insurance

ONLINE

Why claim online?

  • Claim 24/7 via AAMI Online Services account or via Suncorp app
  • Simple claims lodgement process
  • Upload photos or documents easily
Claim online now

24 hours / 7 days a week

CALL US

AUSTRALIA
13 22 44

OVERSEAS
+61 3 8520 1300

Prefer to speak to someone over the phone? One of our friendly staff will be there to take care of you 24/7.

Claim process

1.Have your details ready

We’ll need details of what happened, and any photos or documents related to the event.

2. Lodge your claim 24/7

Whether you prefer to claim online1 or talk to one of our friendly consultants over the phone, AAMI  will be here to help you every step of the way.

3. Assessment

We will assist you in arranging the assessment and repair process for your vehicle.

4. Track your claim

Track the progress of your claim online at any time, whether you lodged it online or over the phone.

5. Finalise your claim

We’ll let you know once your caravan is ready to be collected, or organise a payout if applicable.

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1Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 13 22 44. Claim online is only for holders of eligible AAMI insurance policies. Claim online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Accidental Death, Income Protection, Bill Protect or Compulsory Third Party (CTP) policy types.