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Contact us about

Car & Vehicle

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AAMI's Virtual Assistant is ready to answer your questions, 24/7.

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Grab your policy documents

Check your excess, coverage limits and more

Make a payment or renew

Make a claim

Certificate of Insurance

Tax invoice

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Make a range of changes via AAMI online services.

  • Get up to date on monthly payments
  • Update contact details like phone number or email 
  • Change your address or swap your car
  • Update your rego, car usage, distance travelled yearly, or listed drivers
  • Cancel your policy

Other ways to get in touch with AAMI


13 22 44

+61 3 8520 1300

You can call us up with a policy enquiry between 8am and 7pm AEDT.

Make a claim

13 22 44

+61 3 8520 1300

Our claims team is available 24/7 except on some national public holidays.

Available 8am-7pm Monday - Friday,
8am-5pm Saturday - Sunday AEDT

Make a claim

Chat to us on social

We reply to messages between 8am and 9pm AEDT. But if you drop us a message outside those times, we'll reply when we can.