Providing you the right support
If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services.
For helpful information, tools and support services
Wesley LifeForce service finder provides a tool for suicide prevention services and crisis support to people most at risk. Connect to a range of local services in your area.
National Debt Helpline provides free financial counselling that helps people in Australia tackle their debt problems.
Call 1800 007 007 (Monday to Friday, 9:30am - 4:30 pm)
IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.
For community support and counselling services
1800 RESPECT is a free and confidential service for family and domestic violence support.
Call 1800 737 732 (available 24/7)
Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.
Call 1300 22 4636 for immediate support (available 24/7)
Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.
Call 13 11 14 (available 24/7)
Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.
Call 1800 655 566
For government support services
Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Call 131 450
The National Relay Service (NRS) is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impediment.
Visit Services Australia for contact information.
We’re here to help
We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help.
Essentials by AAI
If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Please visit Essentials by AAI.
Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.
Insurance issued by AAI Limited ABN 48 005 297 807. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.
General Enquiries - Overseas
Travel Insurance - From Overseas
Report Insurance Fraud