After making an ACT CTP claim
When a claim form arrives at our office,
- we lodge a claim,
- give it a claim number, and
- assign it to one of our specialised Claims advisors who will look after your claim.
Their name and direct phone number will be on the letter that comes with the information folder provided to CTP claimants. Our claims staff are encouraged to maintain open communication with you at all times. They can answer any questions you have about your claim - please feel free to contact them.