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How to make an ACT CTP claim

CALL US

To lodge your claim, one of our friendly staff will be there to take care of you.

If your CTP insurance is with AAMI and you caused the accident you will need to complete a Motor Accident Notification Form (MANF) which is available on the ACT Treasury website.

  • 13 22 44
    Mon to Fri: 8am - 6pm AEST
    Sat: 8am - 4pm AEST

MAIL

You will need to complete a Motor Accident Notification Form (MANF) which is available on the ACT Treasury website.

You can post the completed MANF form to:

AAMI CTP Claims
GPO Box 706,
CANBERRA ACT 2601

ONLINE

You will need to complete a Motor Accident Notification Form (MANF) which is available on the ACT Treasury website.

You can email the completed MANF form to:

After making an ACT CTP claim

When a claim form arrives at our office,

  • we lodge a claim, 
  • give it a claim number, and 
  • assign it to one of our specialised Claims advisors who will look after your claim. 

Their name and direct phone number will be on the letter that comes with the information folder provided to CTP claimants. Our claims staff are encouraged to maintain open communication with you at all times. They can answer any questions you have about your claim - please feel free to contact them.

AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and ACT CTP Insurance, Caravan Insurance, Business Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. AAMI Life Insurance and Accidental Injury Insurance are issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (SLSL) and are distributed by Suncorp Financial Services Pty Ltd ABN 50 010 844 621, AFSL 229885 (SFS) under the AAMI brand. AAMI Income Protection is issued by SLSL and distributed by SFS, under the brand AAMI, and AAI, who only issues the redundancy benefit. AAI trading as AAMI does not provide any financial product advice in relation to AAMI Life Insurance, Accidental Injury and Income Protection (except in relation to the redundancy benefit).

AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib) a registered private health insurer, and is arranged by Suncorp Insurance Ventures Pty Ltd ABN 53 158 182 042 (SIV), for which SIV receives commission.

Pet Insurance is issued by The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard); distributed by Pet Insurance Pty Ltd (ACN 607 160 930; AR 1234944) (PIPL) and PIPL’s authorised distribution partners (including Platform Ventures Pty Ltd (ABN 626 745 177; AR 001266101) (Ventures) under the AAMI brand); and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). PIPL and Ventures are authorised representatives of PetSure. PIPL and PIPL’s authorised distribution partners (including Ventures) will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any – ask PetSure for more details.

Registered Office, Level 28, 266 George St, Brisbane QLD 4000. Information provided is general advice only and has been prepared without taking into account any person’s particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it’s appropriate for you before making any decisions about whether to buy or continue to hold a product. Information current as of 9 July 2015.