Customer Support Locations

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We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Customer Support Team

Our teams are on the ground and ready to support customers impacted by significant weather. Appointments are available and can be booked HERE.

location

Capalaba

Address

Redland Community Centre
29 Loraine St
Capalaba QLD 4157

Times

Monday, 20 to Friday, 24 April 10.00am to 6.00pm

Bookings can be made HERE

location

Currumbin

Address

Currimbin RSL Sub-Branch parking area
164 Duringan St
Currumbin QLD 4223

Times

Monday, 20 to Friday, 24 April 10.00am to 6.00pm
Friday, 24 April 10.00am to 4.00pm

Bookings can be made HERE

location

Mermaid Waters

Address

Broadbeach Cultural Precinct
Crn Hooker Blvd & Sunshine Blvd
Mermaid Waters QLD 4218

Times

Monday, 27 April to Friday 1 May 9:30am to 5:30pm

Bookings can be made HERE

location

Hillcrest

Address

Logan West Community Centre
2 Wineglass Dr
Hillcrest QLD 4118

Times

Monday, 27 April to Friday, 1 May 10.00am to 6.00pm
Saturday, 2 May 9.00am to 3.00pm

Bookings can be made HERE

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe weather in 2025. Bookings are recommended and can be made HERE.

location

Port Pirie

Address

Royal Port Pirie Yacht Club
61 Main Rd
Solomontown SA 5540

Times

Wednesday, 29 to Thursday 30 April 9.00am to 5.00pm

Bookings can be made HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

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Cash Settlements

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Claims Process

/content/dam/assets/documents/aami/home/aami-claims-process-brochure.pdf

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Maintaining Your Home

/content/dam/assets/documents/aami/home/aami-home-maintenance-brochure.pdf

repairing

Repairing & Rebuilding Your Home

/content/dam/assets/documents/aami/home/aami-scope-of-work-brochure.pdf