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We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

ICA Community Consultations
The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by storms and floods in January and February 2025. Bookings are recommended and can be made HERE.
New South Wales
Harden

Address

Harden Country Club
East Street
Harden NSW 2587

Times

Tuesday, 11 November 9.00am to 5.00pm
Wednesday, 12 November 9.00am to 5.00pm

Bookings can be made HERE

Queensland
Upper Coomera

Address

The Well
58 Highland Way
Upper Coomera QLD 4209

Times

Tuesday, 18 November 9.00am to 5.00pm

Bookings can be made HERE

Hervey Bay

Address

The Club House
Corner Tooth Street & Old Maryborough Road
Pialba QLD 4655

Times

Thursday, 20 November 9.00am to 5.00pm

Bookings can be made HERE

Mobile Disaster Response Hubs
Our team is on the ground and ready to support customers impacted by significant weather.

Southeast Queensland

Bellbowrie

Address

Bellbowrie Sports & Community Club
70 Sugarwood Street
Bellbowrie QLD 4070

Times

Wednesday, 12 November 8.30am to 3.00pm

Thursday, 13 November 8.30am to 3.00pm

Friday, 14 November 8.30am to 3.00pm

Mount Ommaney

Address

McLeod Country Golf Club
61 Gertrude McLeod Crescent
Mount Ommaney QLD 4074

Times

Monday, 10 November 8.30am to 3.00pm

Tuesday, 11 November 8.30am to 3.00pm

Esk

Address

Somerset Civic Centre
35 Esk Hampton Road
Esk QLD 4314

Times

Monday, 10 November 10.00am to 4.30pm

Tuesday, 11 November 8.30am to 4.30pm

Wednesday, 12 November 8.30am to 4.30pm

Thursday, 13 November 8.30am to 4.30pm

Friday, 14 November 8.30am to 1.00pm

Clifton

Address

85 King St
Clifton QLD 4361

Times

Tuesday 11 November 10.00am to 4.30pm

Wednesday, 12 November 8.30am to 4.30pm

Thursday, 13 November 8.30am to 4.30pm

Friday, 14 November 8.30am to 4.30pm

Saturday, 15 November 8.00am to 12.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.
How you can learn more
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
money
Cash Settlements
/content/dam/assets/documents/aami/home/aami-cash-settlements-brochure.pdf
consultant
Claims Process
/content/dam/assets/documents/aami/home/aami-claims-process-brochure.pdf
hospitalEveryday
Maintaining Your Home
/content/dam/assets/documents/aami/home/aami-home-maintenance-brochure.pdf
repairing
Repairing & Rebuilding Your Home
/content/dam/assets/documents/aami/home/aami-scope-of-work-brochure.pdf
townhouse
Temporary Accommodation
/content/dam/assets/documents/aami/home/aami-temporary-accommodation-brochure.pdf
professional
Third Parties Offering Claims Services
/content/dam/assets/documents/aami/home/aami-third-party-claims-brochure.pdf
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Other ways to stay updated
AAMI App
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Download the app
/content/aami/app
AAMI My Account
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Login now
/content/aami/update-policy
Not registered?
If you need help getting registered please contact our dedicated app support team.
Call 1300 786 277
tel:1300786277