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We're on the ground and ready to help
We're ready to help and are working as fast as we can to provide the support you need.
If your car or home was damaged by the east coast storms and floods please come and visit our Customer Support Team.
Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.
Queensland – Community Forums
To further support you, AAMI has launched a series of community forums to provide an opportunity to meet with a member of our team to discuss your claim. Space is limited so please ensure you register your interest below to secure a spot.
NSW - Townhalls
To further support you, the Insurance Council of Australia (ICA) has launched a townhall series. We will have members of the AAMI Claims team available to speak with you after the ICA townhall concludes. Space for the townhalls is limited so please register your interest below to secure a spot.
NSW - Recovery Hubs
Our team continues to be on the ground in the below locations and are ready to help you – registration is not necessary.
Please note these locations and opening times are subject to change - please refer back to this page for current information.
Other ways to stay updated
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As weeks of wild weather begin to ease in many parts of the east coast, thousands of Aussies begin their long road to recovery. Here’s how we support you through the home insurance claim process.
Making a home insurance claim can seem intimidating, but we’re here to help. Learn how to make a claim now.