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We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Mobile Disaster Response Hubs
Our team is on the ground and ready to support customers impacted by significant weather.
Clifton

Address

85 King St
Clifton QLD 4361

Times

Tuesday, 25 November 8.30am to 4.30pm

Wednesday, 26 November 8.30am to 4.30pm

Thursday, 27 November 8.30am to 4.30pm

Friday, 28 November 8.30am to 12.00pm

Shailer Park

Address

Suns Cricket Club
Jodie St
Shailer Park QLD 4128

Times

Tuesday, 25 November 1.00pm to 5.00pm

Wednesday, 26 November 8.30am to 4.00pm

Thursday, 27 November 8.30am to 4.00pm

Friday, 28 November 8.30am to 4.00pm

Manly West and surrounding suburbs

Address

35 Bognor St
Tingalpa QLD 4173

Times

Thursday, 27 November 8.30am to 4.30pm

Friday, 28 November 8.30am to 4.30pm

Saturday, 29 November 8.00am to 2.00pm

Monday, 1 December 8.30am to 4.30pm

Tuesday, 2 December 8.30am to 4.30pm

Wednesday, 3 December 8.30am to 4.30pm

Thursday, 4 December 8.30am to 4.30pm

Friday, 5 December 8.30am to 4.30pm

Saturday, 6 December 8.00am to 2.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.
How you can learn more
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
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Cash Settlements
/content/dam/assets/documents/aami/home/aami-cash-settlements-brochure.pdf
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Claims Process
/content/dam/assets/documents/aami/home/aami-claims-process-brochure.pdf
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Maintaining Your Home
/content/dam/assets/documents/aami/home/aami-home-maintenance-brochure.pdf
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Repairing & Rebuilding Your Home
/content/dam/assets/documents/aami/home/aami-scope-of-work-brochure.pdf
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Temporary Accommodation
/content/dam/assets/documents/aami/home/aami-temporary-accommodation-brochure.pdf
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Third Parties Offering Claims Services
/content/dam/assets/documents/aami/home/aami-third-party-claims-brochure.pdf
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Other ways to stay updated
AAMI App
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Download the app
/content/aami/app
AAMI My Account
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Login now
/content/aami/update-policy
Not registered?
If you need help getting registered please contact our dedicated app support team.
Call 1300 786 277
tel:1300786277