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We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

How you can learn more
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
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Cash Settlements
/content/dam/assets/documents/aami/home/aami-cash-settlements-brochure.pdf
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Claims Process
/content/dam/assets/documents/aami/home/aami-claims-process-brochure.pdf
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Maintaining Your Home
/content/dam/assets/documents/aami/home/aami-home-maintenance-brochure.pdf
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Repairing & Rebuilding Your Home
/content/dam/assets/documents/aami/home/aami-scope-of-work-brochure.pdf
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Temporary Accommodation
/content/dam/assets/documents/aami/home/aami-temporary-accommodation-brochure.pdf
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Third Parties Offering Claims Services
/content/dam/assets/documents/aami/home/aami-third-party-claims-brochure.pdf
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Other ways to stay updated
AAMI App
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Download the app
/content/aami/app
AAMI My Account
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Login now
/content/aami/update-policy
Not registered?
If you need help getting registered please contact our dedicated app support team.
Call 1300 786 277
tel:1300786277