We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by the Mid North NSW Floods and Rain in May 2025. Bookings are recommended and can be made HERE.

Kempsey

Address

Oddfellows Hall,
22 Kemp Street,
West Kempsey NSW 2440

Times

Tuesday 16 September 9.00am to 5.00pm

Taree

Address

Manning Uniting Church,
29-35 Albert St,
Taree NSW 2430

Times

Wednesday 17 September 9.00am to 5.00pm

Port Macquarie

Address

Panthers Port Macquarie,
1 Bay St,
Port Macquarie NSW 2444

Times

Thursday 18 September 9.00am to 5.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Other ways to stay updated

AAMI App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

AAMI My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 786 277