We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

ICA Community Consultations

Queensland

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by flooding in Northern Queensland in January/February 2025.

Bookings are recommended and can be made via the ICA website.

Cardwell

Address

Cardwell Community Hall
Brasenose Street
Cardwell QLD 4849

Times

Tuesday 29 July – 10am to 4pm

Register HERE

Ingham

Address

Hinchinbrook Shire Hall
25 Lannercost Street
Ingham QLD 4850

Times

 Wednesday 30 July – 9am to 5pm

Register HERE

Townsville

Address

Townsville Stadium
40-48 Murray Lyons Crescent
Annandale QLD 4814

Times

Thursday 31 July – 9am to 5pm 

Register HERE

New South Wales

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by hail storms in February 2025.

Bookings are recommended and can be made via the ICA website.

Harden

Address

Harden Country Club 
East Street 
Harden NSW 2587

Times

Wednesday 6 August – 9am to 5pm
Thursday 7 August – 9am to 5pm

Register HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Other ways to stay updated

AAMI App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

AAMI My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 786 277