When you need us most, we're on the ground and ready to help
Please check this page during major weather events to find on the ground support.
Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.
Locations
Brisbane, QLD
Our team will be available in Brisbane to assist customers impacted by weather events.
Wollongong, NSW
Our team will be available in Wollongong to assist customers impacted by recent weather that impacted Southern NSW.
Please note these locations and opening times are subject to change – please refer to this page for current information.
Other ways to stay updated
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If you’ve been affected by a storm, flood or cyclone, find out how we can support you through the home insurance claims process.
Making a home insurance claim can seem intimidating, but we’re here to help. Learn how to make a claim now.