The AAMI Intelligent Virtual Assistant

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The AAMI Intelligent Virtual Assistant

This is the live resource for all the information and updates on the AAMI Virtual Assistant.

What it can do?

It can help you with questions about payments, renewals, excesses, and updating your policy details in your My Account online.
It can direct you to the most relevant page on our website, so you don't have to go clicking around for it.
It can recognise when it can't help you and will connect you to a skilled Live Agent or one of our responsive call centre operators.
It learns with every interaction. So, if it doesn't have a direct answer for your question right now, it may be able to address it soon.

What it can’t do

It can't offer you financial advice . Think of it as your helpful digital concierge, able to point you in the right direction and offer up the facts.
It can't answer insurance product related questions. Instead, it will point you to the most reliable source of information – the Product Disclosure Statement and other policy documents.
It can't give you a quote - but it can show you where to get one.
It can't pass on your contact information or personal details.

What does the future hold?

We're monitoring the AAMI Virtual Assistant's performance as it responds to each and every question you ask. This data will be used to improve the depth, breadth and overall quality of replies, as well as prioritise which insurance-related topics it will be trained on next.

You can shape it's design

That's right! When it asks 'Was this answer helpful?' you can help us recognise which questions you want it to understand by filling out the two-question survey. Let us know what you liked, loved, or didn't find useful in the chat, and we'll use this info to create the most helpful Virtual Assistant possible!

We'll be updating this article with every new release of it's AI-engine, expanding upon which questions we've added to it's repertoire and what's coming up next. So be sure to check back soon!

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AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and SA CTP Insurance, ACT MAI Insurance, Caravan Insurance, Business Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI.

AAMI Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Both Asteron and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies use the AAMI brand under license.
Redundancy Benefit issued on or before 31^st March 2020 was offered by AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1^st April 2020 will be issued by Asteron Life and Superannuation Limited, ABN 87 073 979 530, AFSL 229880 (Asteron). Suncorp Group is a distributor of products issued by Asteron and TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Products you must read the relevant Product Disclosure Statement.

AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Pet Insurance is issued by The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard); distributed by Pet Insurance Pty Ltd (ACN 607 160 930; AR 1234944) (PIPL) and PIPL's authorised distribution partners (including Platform Ventures Pty Ltd (ABN 626 745 177; AR 001266101) (Ventures) under the AAMI brand); and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). PIPL and Ventures are authorised representatives of PetSure. PIPL and PIPL's authorised distribution partners (including Ventures) will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details.

Registered Office, Level 28, 266 George St, Brisbane QLD 4000. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it's appropriate for you before making any decisions about whether to buy or continue to hold a product. Information current as of 9 July 2015.

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