What's a make safe?

A “make safe” is an urgent temporary repair carried out to secure the property and prevent further damage. For example, if there’s a leak in the roof, a repairer will attend and may put up a temporary patch or tarp to stop further water damage. A permanent solution will follow as the claim progresses.

To have a make safe completed, contact your Claims Officer to appoint a repairer. If calling outside standard business hours, contact our after-hours team on 13 22 44, who can arrange a make safe after lodging your claim.