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How to make a Renters Insurance Policy claim

MOBILE APP

  • Fire & Theft
  • Home Contents
  • Gather details at the scene
  • Take & upload photos directly
  • Instant claim number
  • Track your claim

Get the app on

24 hours / 7 days a week

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ONLINE

  • Fire & Theft
  • Home Contents
  • Simple six step process
  • takes only 10 mins (approx)
  • Once lodged, we'll give you a call within 48hours* (mostly 24hours)
Claim online now

24 hours / 7 days a week

CONTACT US

  • Fire & Theft
  • Home Contents
  • GPO BOX 2988
    Brisbane, QLD 4001

What happens after you make your claim

FIRST

We take care of it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim here

SECOND

Assessment

If we need to, we'll check out your home or contents to assess the damage.

THIRD

Repair, replace or payout

All sorted, you're back on track.

FINALLY

Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.