+ Optional Cover
AAMI Home Assist
Get help when you need it most, available 24/7.*
Available 24 hours after adding this Optional Cover to your AAMI Home building or combined AAMI Home and Contents Insurance policy.
Get a quote
Call for help
tel:132244
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Trades
Whether you need a plumber, electrician, locksmith or carpenter, get help when you need it. Some geographic limitations apply*.
What's included
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No excess payable
For any call-out on AAMI Home assist.
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Three call-outs per policy period
So you don't need to save them for a rainy day.
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Repair materials, up to $50
To keep a little extra money in your pocket.
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Up to two hours of help per call-out
So the pros have the time to sort out the problem.
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A trusted network of tradies
Making sure the help you get is expert.
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General maintenance, preventative service, emergency rescue, or disaster response services
It's your responsibility to keep your home maintained. AAMI Home Assist doesn’t remove property, rubbish or debris, nor is it an emergency rescue service.
What’s not included
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Damage outside of property boundaries
If it’s not within the property boundaries, it isn’t covered. That goes for gas and water meters, main electricity cables and grids and water mains.
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Available after 24 hours of taking out or adding this cover
We're here to help, and AAMI Home Assist is available throughout your insurance period*. AAMI Home Assist is available 24 hours after adding this Optional Cover to your AAMI Home building or combined AAMI Home and Contents Insurance policy.
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Follow-up work
Any follow-up work after an Emergency Call-out will be your responsibility, including arrangements and costs, even if carried out by the tradesperson who attended your original call-out.
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Environmental risks and occupational health and safety
Where we reasonably determine a real risk or danger to life, health, safety, property, or risk of causing significant environmental damage.
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Damage caused by deliberate or reckless acts or omission
If the damage is caused by a deliberate or reckless act or omission by you, your family, residents, or any owner of the home it is not covered.
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This is just a summary. For full details about what is and isn't covered, read the Home Assist Terms and Conditions
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How to get AAMI Home Assist
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New customer
Add AAMI Home Assist Optional Cover to your combined Home and Contents or Home Building Insurance quote for an additional premium. It’s that easy!
Get a quote
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Existing customer
Call us on 13 22 44 to add AAMI Home Assist to your AAMI Home building or combined AAMI Home and Contents Insurance policy for an additional premium. Psst – you might need your policy number.
Retrieve my policy number
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How it works
Step 1 - Give us a call
On 13 22 44 for a sudden and unforeseen incident which requires urgent attention.
Step 2 - We’ll connect you
Whether you need a plumber, electrician, locksmith or carpenter, we’ll find assistance.
Step 3 - Help arrives!
One of our trusted experts will assess the situation and help as much as they can!
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What is AAMI Home Assist?
Get the help you need if you have a home emergency with AAMI Home Assist. This optional cover, which is for combined Home and Contents or Home Building only policies, can offer you help from a plumber, electrician, locksmith or carpenter in the event of a home emergency. So, if you come home to something unexpected like a burst pipe or blown fuse, AAMI Home Assist can help get it sorted ASAP! For more information, refer to the Terms and Conditions.
Of course, if you've had a larger incident that isn’t a home emergency but is a claim for an insured event, AAMI Home Assist can’t help - you’ll need to make a claim for that.
Frequently asked questions
AAMI Home Assist
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*AAMI Home Assist is an Optional Cover only available in conjunction with combined AAMI Home and Contents Insurance and AAMI Home Building Only Insurance. There is no cover for AAMI Home Assist within the first 24 hours of adding the optional cover. Available in most but not all locations. Please read the AAMI Home Assist T&Cs for the terms, including the coverage, limitations and exclusions. For full details about what is and isn't covered under your combined AAMI Home and Contents Insurance and AAMI Home Building Only Insurance, check the Product Disclosure Statement.