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How to make a Life Insurance Policy claim

CONTACT US

To lodge your claim, one of our friendly staff will be there to take care of you. Please have the policy number on hand and other details including date of death and cause of death.

What happens after you make your claim

FIRST

Receive a claims pack

Within 24 hours of receiving the call, we will mail, email or fax out a claims pack detailing what information we will need. Send the completed form and required documents back to us in the prepaid envelope included.

What you'll need

SECOND

Assessment

The initial assessment begins as soon as we’ve received your form and documents. Generally it takes a few weeks for the clinical notes we request to be submitted. The length of time of the final assessment can vary depending on the circumstances of the claim, the type, and how quickly we receive everything. Our claims team will keep you updated of the progress every time we assess incoming documents. Each piece will be assessed as quickly as possible.

THIRD

Payout

Once the claim has been accepted and processed, payment will usually be made within 2 business days, to the policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased’s estate.

What you'll need

  • A certified copy of the deceased’s death certificate. 
  • A copy of a completed Medicare/Pharmaceutical Benefits Scheme form.
  • A certified copy of the deceased’s birth certificate and any change of name documents (e.g. marriage certificate). If you do not have the birth certificate please provide a certified copy of the deceased’s drivers license or passport.
  • A certified copy of the deceased’s will to confirm the executor of the estate. If you are a nominated beneficiary under this policy, these are not required.
  • A certified copy of probate or in the absence of a will, Letters of Administration if you are a nominated beneficiary under this policy, these are not required.
  • A certified copy of your proof of identification if you are the executor(birth certificate, drivers license or passport)