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AAMI Intelligent Virtual Assistant

What is the
AAMI Intelligent Virtual Assistant?

The AAMI Virtual Assistant is an online chatbot designed to help make buying, updating and managing your insurance policies simpler. Yes, insurance can be complex - but that doesn’t mean it has to be difficult. The Virtual Assistant exists to answer certain frequently asked questions instantly.

How can it help you? 

When developing the AAMI Virtual Assistant, the focus was on training it to recognize your most frequently asked questions. If you’re an existing customer, it can help you with most questions to do with payments, renewals, excesses, and updating your policy details via your online My Account. If you have a cover-related question, it will try and direct you to the most relevant page on the AAMI website, so you don’t have to go clicking around to get the information you’re looking for.

What is it best at right now?

It’s rather cluey about Car & Motor Insurance, understands a little bit about Home Insurance, and has a basic grasp of Life, Pet and Business insurance. At certain times of the day, and for certain queries, it will also give you the option to connect to a Live Agent so you can get help from a real human.

Will it grow and learn?

Yes. As more and more people engage with the AAMI Virtual Assistant, it grows better at understanding what you want to know, and how it can help. The artificial intelligence that sits behind it is designed to improve very quickly and with minimal human intervention. In short, if it couldn’t help you with your query today, it may be  able to address it soon. Bear in mind the AAMI Virtual Assistant can’t provide you with financial advice. Think of it as your helpful digital concierge, able to point you in the right direction and offer up the facts.

How do I chat to the Virtual Assistant?

We're glad you asked! To start chatting, simply click the green chat icon on the bottom right hand side of your browser window. It looks like this: