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MAKE A CLAIM FOR
NSW CTP Insurance

If you need to claim or track an existing NSW CTP claim, AAMI are here to help. Find out how.

How to make a NSW CTP Insurance claim

After completing your pre-claim steps, you can make a claim in any of the following ways.

Lodge your claim online

You can lodge a claim online with AAMI under the CTP scheme if you’ve been injured in a motor vehicle accident in NSW and:

 you’d like to access pre-claim support, such as GP visits, physiotherapy, or medication, and

 the vehicle considered most at fault is insured for CTP with AAMI.

Once your online claim is received, one of our friendly consultants will be in contact with you within 2 business days.

Claim online

Before making a NSW CTP claim you should:

FIRST

Report the accident to the Police

SECOND

Identify the vehicle at fault

THIRD

Find out the Green Slip insurer of the vehicle at fault

FOURTH

Determine which forms you need to submit

FINALLY

Lodge the claim

Helpful information

Documentation to lodge a claim

Claims Fact Sheets

For information on claims processes, including how to lodge a complaint, we’ve provided key fact sheets translated in several languages.

Further information

How will customers be supported under the new scheme?

We’re still putting injured people first.

In 2017 the NSW Government introduced a new CTP Green Slip scheme to better support people injured on NSW roads. Shifting from a focus on lump-sum payouts to one that directs its energy towards rehabilitation of injured people means we can offer a more affordable and efficient CTP scheme to customers.

The new scheme is focused on early support and recovery. For the first time, injured people can receive weekly income payments if they need time off work.

For more information about the NSW CTP reform and how to make a claim, please visit the State Insurance Regulatory Authority website.