It depends on what kind of cover you have, and what kind of claim you’re making. Firstly, hire cars are only available if you’re covered by Comprehensive Car Insurance, except in the event your car is stolen, in which case we may provide you with a hire car if you have a Comprehensive or Third Party Fire & Theft Car Insurance policy.
From there, as long as you can give us the name and address of the person at fault and the registration number of their vehicle, you may be eligible for a hire car if:
- Your car was stolen (we’ll cover you for up to 21 days with a hire car that meets your needs)
- Your car was involved in an incident that wasn’t your fault (we’ll cover you for as long as it takes with a hire car that meets your needs)
In addition to this, if you’ve been involved in an incident that was your fault and you have also purchased our optional hire car after an event cover, we will provide you with a hire car that’s a similar make and model to your own for up to $90 a day, until your car is returned or we settle your claim.
Please note: You may not be able to use the hire car for ridesharing purposes.
Please note: A hire car cannot be used by learner drivers or drivers under 25.
Please read the PDS for more details.