+ Optional Cover

AAMI Roadside Assist

Get help when you need it most, 24 hour roadside assistance Australia-wide.

Available 24 hours after purchasing or adding this Optional Cover* to your Comprehensive Car Insurance policy. T&Cs for coverage apply.

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What's included

24 hour roadside callouts
If your car unexpectedly breaks down, we can arrange for someone to provide emergency roadside assistance.
Help with flat batteries
We’ll help jump start a flat battery or arrange a replacement (if required). Please note that arranging a replacement battery is subject to availability, and the battery’s cost isn’t covered.
Help with flat tyres
We’ll help change a flat with your car’s serviceable spare, or transport your car to an approved tyre outlet or nearest safe place (see Help with towing your car).

Emergency fuel
If you run out of fuel, we can arrange for the free delivery of enough fuel to get you to the nearest petrol station, up to a maximum of $10.
Help with locked-in keys
We will pay up to $250 to help arrange for a spare key to be delivered or arrange to gain access to your car, subject to limits in the Roadside Assist Terms and Conditions.
Help with towing your car
If your car can't be fixed by the roadside, we’ll help tow it to the nearest accredited repairer, up to 100km. Extra towing costs are your responsibility and may be paid at service.

This is just a summary. For full details about what is and isn't covered, read the Roadside Assist Terms and Conditions.

What's not included

Cover for accidental damage, break-ins or attempted break-ins
For incidents like these, you may want to consider whether to make a claim on your car insurance policy.
Cover for damage due to inappropriate or lack of maintenance
If the breakdown is due to a failure to use reasonable care, like intentionally running out of fuel or electric vehicle charge, or due to a lack of maintenance, like not replacing a failing battery, it isn’t covered.
Towing that requires a specialist provider
We’ll be on hand to help, but not within 24 hours of you purchasing or adding AAMI Roadside Assist to your AAMI Comprehensive Car Insurance policy.

Towing that requires a specialist provider
If your car is modified, large or heavy to the point it needs a heavy haulage or specialist tower, we won’t be able to provide service.
Service for extreme isolation
If you’re in an inaccessible location or there are inadequate resources in the area where your car has broken down (eg no tow trucks), we aren’t able to provide service.
Cover for unregistered or unroadworthy vehicles
We don’t cover cars that are unregistered, or not in a roadworthy or well-maintained condition where the condition of the car is the reason for the callout.

How it works

SMS location tracking

Once you’ve requested a callout, you can view your service provider’s location when they’re on their way.

FYI, some geographical limitations apply, so we can’t guarantee this’ll work everywhere in Australia.

Give us a call

Call AAMI Roadside Assist on 1800 154 810.

Wait with your vehicle

Don’t wander - you must stay with your vehicle!

Help arrives!

One of our service providers will assess the situation and determine the next steps.

Resolution

They’ll either help sort it on the spot, or arrange a tow if required. Either way, they’ll talk it through.

Get a quote

How to get AAMI Roadside Assist

New customer

Add the AAMI Roadside Assist Optional Cover with your Comprehensive Car Insurance quote for an additional premium. It’s that easy!

Get a quote

Existing customer

Call us on 13 22 44 to add AAMI Roadside Assist Optional Cover to your AAMI Comprehensive Car Insurance policy for an additional premium. Psst – you might need your policy number.

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What is AAMI Roadside Assist?

You’re never too far from help when you add the AAMI Roadside Assist optional cover to your Comprehensive Car Insurance policy for an extra premium. Get help 24 hours a day, Australia-wide, if your car breaks down. It can also help with towing, flat batteries, flat tyres, locked-in keys and more!^{^} For more information, refer to the AAMI Roadside Assist Terms and Conditions.

Of course, if you’ve been in an accident, AAMI Roadside Assist can’t help — you may need to make a claim for that on your car insurance.

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Frequently asked questions

AAMI has partnered with Digicall Assist, the premium independent provider of roadside assistance across Australia.

If your car is towed after a breakdown, and you were using it to haul a caravan or trailer at the time, AAMI Roadside Assist can help cover the cost of transporting your caravan or trailer to the same location as your car or nearest place of safety. You must tell us when you first call for help if this applies to you, as our provider may be unable to transport both the car and the towed caravan/trailer in one callout. If further callouts are required, you might be liable for related costs.

We’ll be on hand to help 24 hours after you purchase or add AAMI Roadside Assist to your AAMI Comprehensive Car Insurance policy.

Disclaimer

^{^}AAMI Roadside Assist is an Optional Cover only available in conjunction with AAMI Comprehensive Car Insurance. There is no cover for AAMI Roadside Assist within the first 24 hours of purchasing or adding the optional cover to your policy. Conditions and limits apply, including towing distance and key assistance limits. Replacement battery cost is additional. Please read the AAMI Roadside Assist T&Cs for the terms, including the coverage, limitations and exclusions. For full details about what is and isn't covered under your AAMI Comprehensive Car Insurance, check the Product Disclosure Statement.

*Optional cover benefits are subject to the terms, conditions, limits, and exclusions of the insurance policy. You can’t add optional covers after an incident and have damage or loss covered for that same incident. Optional covers must be added to your policy before the incident you’re claiming for. Please refer to the PDS for more information.

AAMI Roadside Assist

What's included

24 hour roadside callouts

Help with flat batteries

Help with flat tyres

Emergency fuel

Help with locked-in keys

Help with towing your car