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Optional cover for
Help with flat batteries & tyres
Help with flat batteries
If your car’s battery is flat we’ll jump start it or - subject to availability - arrange a replacement battery if required. While we don’t cover the cost of the replacement battery, we can arrange for one to be supplied as part of our service.
Help with flat tyres
We’ll change your tyre with your car's serviceable spare or tow your car to an approved tyre outlet / nearest safe place.
Help with lost or locked-in keys
We’ll pay up to $250 to help arrange for your spare key to be delivered, or to arrange to gain access to your car.
Help with towing your car
Emergency towing to an accredited repairer, up to 20kms from where your car broke down. If there is no accredited repairer within 20kms, we’ll tow the vehicle to the nearest accredited repairer up to 100kms from the breakdown.
Why choose AAMI?
Until 31st January 2022
SMS Tracker
See your mechanic’s live location as they’re on their way.
FYI, some geographical limitations apply, so we can’t guarantee this’ll work everywhere in Australia.
Policy document downloads
You’re never too far from help when you add the AAMI Roadside Assist optional cover to your Comprehensive Car Insurance policy. Get help 24/7 Australia-wide if your car breaks down and you need to be towed. It can also help with flat batteries, flat tyres, lost keys and more!
Of course, if you’ve been in an accident, AAMI Roadside Assist can’t help — you’ll need to make a claim on your Car Insurance for that.
24/7 unlimited* roadside callouts
If your car breaks down, day or night, we’ll send someone to help. We can offer a tow, emergency petrol delivery, battery jumpstart, and more. *Conditions and exclusions apply.
Help with flat batteries
Need a jump start? We’ll sort you out. Need a whole new battery? We can arrange that too (you will need to pay for the battery itself).
Help with flat tyres
If you’ve got a working spare, we’ll help change the affected tyre. If necessary, we can arrange a tow to a tyre shop or service centre.
Emergency fuel
If you run out of petrol, we’ll get you moving again. We’ll top you up with enough to get to the nearest petrol station, up to $10 worth.
Help with lost or locked-in keys
We’ll arrange for your spare key to be delivered, or for you to gain access to your car. FYI, the most we’ll pay for this is $250.
Towing
In an emergency, we’ll tow you to an accredited repairer, up to 20kms from where you broke down. If there isn’t one within 20kms, we’ll tow it to the nearest one up to 100kms away.
Car insurance
Give us a call
Call Roadside Assist on 1800 154 810 — any time, 24/7 — to let us know where you are and what’s gone wrong.
Wait with your vehicle
The average response time is about 45 minutes for metro and major regional centres. This can vary depending on availability.
Help arrives!
One of our qualified mechanics will assess the situation and determine next steps.
Resolution
Our mechanic will either sort it out on the spot, or arrange a tow, if required. They’ll talk you through it either way.
Broken down?
Call 1800 154 810
Available 24 hours after taking out or adding this optional cover to your policy. For full coverage details, please review the Terms and Conditions.
AAMI Roadside Assistance
If your car is towed after a breakdown, and you were using it to haul a caravan or trailer at the time, AAMI Roadside Assist will cover the cost of towing your caravan or trailer to the same location as your car. You should tell us when you first call for help if this applies to you, as the towing provider may be unable to tow both the car and the caravan/trailer in one callout. If further callouts are required, you might be liable for related costs.
If you’ve had AAMI Roadside Assist on your policy for over 24 hours and you need roadside assistance, call us anytime on 1800 154 810. We’re here for you 24/7.
The average response time for one of our qualified mechanics to get to you is 45 minutes for metropolitan and major regional centres. We’ll let you know our ETA when you call.
If you’re an existing AAMI Comprehensive Car Insurance customer and your car has been comprehensively insured with us for three years or more, you may be eligible for a Safe Driver Discount of up to 25% off. Call us on 13 22 44 to find out more.
Yes we provide nationwide roadside assistance covering every state and territory in Australia. For full coverage details, please review the Terms and Conditions.
AAMI has partnered with Digicall, the highly experienced Australian roadside assistance network of 3,000 qualified mobile mechanics.
We’ll be on hand to help 24 hours after you purchased or added AAMI Roadside Assist to your AAMI Comprehensive Car Insurance policy.
AAMI Roadside Assist is an Optional Cover only available in conjunction with AAMI Comprehensive Car Insurance. There is no cover for AAMI Roadside Assist within the first 24 hours of adding the optional cover. Please read the AAMI Roadside Assistance T&Cs for the terms, including the coverage, limitations and exclusions. For full details about what is and isn't covered under your AAMI Comprehensive Car Insurance, check the Product Disclosure Statement.
Help with flat batteries & tyres
Help with flat batteries
If your car’s battery is flat we’ll jump start it or - subject to availability - arrange a replacement battery if required. While we don’t cover the cost of the replacement battery, we can arrange for one to be supplied as part of our service.
Help with flat tyres
We’ll change your tyre with your car's serviceable spare or tow your car to an approved tyre outlet / nearest safe place.
Help with emergency fuel
We’ll provide you with up to $10 worth of fuel to help get you to the closest petrol station. Drive an LPG car? We’ll tow you to the nearest station or place of safety.
Help with lost or locked-in keys
We’ll pay up to $250 to help arrange for your spare key to be delivered, or to arrange to gain access to your car.
Help with towing your car
Emergency towing to an accredited repairer, up to 20kms from where your car broke down. If there is no accredited repairer within 20kms, we’ll tow the vehicle to the nearest accredited repairer up to 100kms from the breakdown.
LEGAL INFORMATION
COOKIE AND DATA POLICY
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AAI LIMITED TRADING AS AAMI
AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and SA CTP Insurance, ACT MAI Insurance, Caravan Insurance, Business Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. Registered Office, Level 23, 80 Ann Street, Brisbane QLD 4000.
Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it's appropriate for you before making any decisions about whether to buy or continue to hold a product. The Target Market Determination is also available.
AAMI PET INSURANCE
Petinsurance.com.au is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed PetSure’s Authorised Representatives (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 (PIPL) and Platform Ventures Pty Ltd ABN 35 626 745 177, AR 001266101 (Ventures) (under the AAMI brand). Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement to ensure this product meets your needs before purchasing. Product Disclosure Statement and Target Market Determination available at www.aami.com.au/policy-documents. PIPL and PIPL’s authorised distribution partners (including Ventures will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any – ask PetSure for more details.
AAMI HEALTH INSURANCE
AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.
AAMI LIFE INSURANCE
AAMI Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL companies use the AAMI brand under licence from the Suncorp Group. Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Products you must read the relevant Product Disclosure Statement. The Target Market Determination is also available.
TAL Life supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.
