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make sure you stay covered

Pet Insurance automatically renews every year as long as you’re up to date with your premium payments.

Update
your details

Frequently Asked Questions

Pet Insurance

Update policy

Need to update your policy before you pay? Or don't have your Payment Reference Number handy? With My Account you can:

  • instantly pay renewals*
  • make a one-off payment for a missed instalment*
  • pay outstanding excess*
  • set up annual or monthly payments
  • update direct debit/card details
  • change your amount covered, change your excess, or add optional extras, and
  • change policy details1, such as your parking address, registration, listed drivers, and usage.

* limit of $5,000 for online payments.
1 FYI, if the premium payment for your policy is overdue, you won’t be able to edit it before paying.

Update policy

Need to update your policy before you pay? Or don't have your Payment Reference Number handy? With My Account you can:

  • Set up annual or monthly payments
  • Instantly pay renewals
  • Update direct debit/card details
  • Change amount covered, excess or add optional extras
  • Change policy details*, such as your building sum insured, contents sum insured, and unspecified valuables
    * if your policy is overdue you will not be able to edit the policy before paying

Quick renewal

Just need to renew your policy, without updating any policy info? No worries! You can do it in just a few moments, with no login required — all you need is:

  • the Payment Reference Number (PRN) on your renewal notice, and
  • email address (we will send the payment receipt to this address)

If the payment is successful, the premium will be debited from your payment card. You should see your account updated within 2 business days.

Quick payment

Just need to pay your excess, without updating any policy info? No worries! You can do it in just a few moments, with no login required — all you need is:

  • the Payment Reference Number (PRN) on your payment notice, and
  • email address (we will send the payment receipt to this address)

If the payment is successful, the premium will be debited from your payment card. You should see your account updated within 2 business days.

AAMI App

Manage your policy

Want to make payments while on the go? With the AAMI App you can:

  • see all your insurance policies all in one place
  • renew your policy
  • make a one-off payment for overdue renewal
  • pay an outstanding excess
  • update your policy details, and
  • get policy documents.

AAMI App

Manage your policy

Want to make payments while on the go? With the AAMI App you can:

  • see all your insurance policies all in one place
  • renew your policy, and
  • get policy documents.

Amount covered

Your car's "amount covered" is the maximum amount we'll pay for loss or damage in the event of a successful claim.

Comprehensive Car policies holders can select an amount covered, within a certain range, and choosing a lower amount usually lowers your premium.

Third Party Fire and Theft Car policies holders can select from two coverage amounts, $5,000 or $10,000, and choosing a lower amount usually lowers your premium.

Of course, it'll also mean you may not receive enough to replace your car with the same model and condition if yours is written off or stolen, so you may have to settle for something else or pay extra out of your own pocket. Whether that trade-off makes sense is up to you. As your car ages, its replacement value may drop. Consulting a few car sales sites for an estimate and updating your amount covered accordingly may save you a few bucks on your premium.

Kilometres driven

When you took out your policy, you would've given us an estimate of how much you drive your car in a year, and that figure informs your premium price. Usually, a higher estimate results in a higher premium, since your'e at greater risk of an incident. If you find yourself driving a lot less then you estimated, maybe because you're working from home or walking to the shops rather than driving, you can log in and adjust this figure. Doing so may reduce your premium a little.

Listed drivers

Anyone who's going to drive your car on a regular basis should be listed on your policy. This includes anyone who is likely to drive your car more than once throughout your policy period except learner drivers, who don't need to be listed. This can, depending on the driver, affect your premium price. If a listed driver no longer uses your car regularly – for example, if you listed your child because they used to borrow your car but they've since gotten their own – remove them from your policy. Having other drivers listed unnecessarily may mean you're paying more than you need to.

Your address

If you've moved, make sure your address is updated on your policy. Your location can affect your premium, based on that location's level of risk, so your address being updated can result in your payments being adjusted. Fair warning; that adjustment can reduce your premium, or it may result in an increase. Either way, you'll ensure you're not at risk of having a claim denied or reduced due to incorrect address details.

Eligible policies

Eligible policies include Comprehensive Car Insurance.

Your excess

With AAMI Flexi-Premiums®, you can choose to lower your premium by increasing your excess This'll mean that, while your monthly or yearly premium is cheaper, you'll face more out-of-pocket costs if you make a claim where you're liable to pay an excess. Whether that trade-off is worth it is totally up to you, but it's worth considering.

Updating your details

You may need to update your address, or record a change of car ownership. If so, just get in touch with Service NSW online or call  13 77 88.

To update vehicle driver details or driving history, give AAMI a call on 13 22 44.
Mon–Fri, 8am–6pm NSW time
Sat & Sun, 8am–4pm NSW time

PRN

You can find your Payment Reference Number on your AAMI Renewal Notice.

Payment Reference Number

This can be found in the payment slip of the insurance notice or correspondence you received from us.

Email address

Please enter a valid email address. This is where we’ll send your payment receipt.

BPay Help

How was I provided the BPay infomation?

Your policy renewal was sent via email or post depending on which option you selected when you purchased the policy, or modified in your online settings. You can change your account settings – including how you receive your renewal – by logging in.

Where is the BPay information located?

example-of-bpay-details

I still need assistance?

If you cannot locate the payment reference number please call our contact centre for assistance.

13 22 44
24 hours / 7 days a week

Business Insurance Biller Code

Note that the AAMI Business Insurance biller code is different to AAMI Personal Insurance, e.g. Car and Home Insurance.


How was I provided the BPay infomation?

Your policy renewal was sent via email or post depending on which option you selected when you purchased the policy, or modified in your online settings. You can change your account settings – including how you receive your renewal – by logging in.

Where is the BPay information located?

example-of-bpay-details

I still need assistance?

If you cannot locate the payment reference number please call our contact centre for assistance.

13 22 44
24 hours / 7 days a week

Register a Pet Insurance account

You will need:

  • Policy Number
  • Date of Birth
  • Postcode
  • Email Address

Register