Take control with AAMI

To make your life easier, you can make a number of changes to your home insurance policy online. Through My Account, you can:

1. change the sum of contents you’re insured for
2. update the sum of your insured building
3. update the unspecified portable items included in your cover,
4. and much much more.

Simply log in, click on the ‘My policy list’ link, and select the relevant policy you want to update. From the ‘Update my policy’ tab, you’ll find several options for making changes.

Some of the things that can’t be altered online include:

1. changing your cover type (for example, from Property Owner to Landlord), and
2. changing the specified portables listed on your cover.

For these things please contact us - we’ll be happy to help you out.

To update your policy details, sign in to your My Account and find the policy you want to update, then select 'Update policy' from the pop-up menu.

From there, you can make changes to your policy details.

Many of AAMI’s policies allow you to get a copy of your insurance certificate (also known as a Certicificate of Insurance or COI) through your online account. These are:

• Comprehensive Car Insurance
• Third Party Insurance
• Home Building & Contents Insurance
• Home Building Insurance
• Home Contents Insurance
• Contents (Fire & Theft) Insurance
• Building for Landlords Insurance
• Contents for Landlords Insurance

You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download.

If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange to send a copy of your insurance certificate for you.

We sent an email of your quote to you when it was first made. Search your inbox to retrieve the email and the reference number which will be on the document. Depending on when the quote was made, it may or may not still be valid. If it has expired you will need to get a new quote.

If you can't find the email we sent you but you have the quote number at hand, you can follow these links to retrieve your quote online:

• Car Insurance Quote
• NSW CTP Quote
• Motorcycle Insurance Quote
• Home Insurance Quote
• Life Insurance
• Income Protection

To retrieve any of the following quotes, please call us on 13 22 44:

• Health 
• Strata
• Caravan 
  
• Commercial Property Insurance
• Travel 
• Pet 

Any refund you may be entitled to will be paid to the same debit card, credit card or bank account used to pay for your policy. If you’ve cancelled or replaced the card that was used to pay the policy, don’t worry. In most cases, the payment will usually be forwarded on to the bank account which the card was linked to. If the amount hasn’t appeared in your account within five business days, please contact your financial institution.

Premium refund documents​

You should receive an email containing your refund documents. If you have requested these documents by post or opted out of receiving them via email, you can expect to receive them within 5-10 business days.​

How long does a premium refund take?​

Please note that refunds may take approximately up to 2-5 business days to appear in your bank account, possibly longer due to weekends or public holidays.​

More information​

You can check the relevant product disclosure statement for more information on refunds. Use Ctrl+F to search for "refunds" in the downloaded PDS.